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ComplaintsforBrush & Blush Easel Events
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased 2 tickets to a painting event for me and my daughter. When we went, the event was cancelled. I was not notified and waited for over half hour for the event to start. I attempted to call the listed number and left numerous messages but never got a call back. I attempted to email and never got a response via email either. I then contacted on social media when I finally got a response saying I would be able to fulfill the purchase on a future date. However, there have not been other future dates. So now when I attempt to reach out I again have no response. This business own needs to honor this purchase. At this point, I'd just like the full refund of $36.00 to be returned.Business response
02/28/2024
Brush & Blush has been on hiatus since June of 2023. Unfortunately, lost my commercial space because of Covid and then moved the business home (which was a rental). The landlord wanted his property back, so I have temporarily closed the business. I am currently renting a room in a home and am unable to run events for the business. I did post this update on ******** for my business page as well as emailed all of my customers, including the complaining customer. The update included that notifications would go out as soon as I am able to run events again. Apparently, she couldn't wait.
She has been refunded.
Thank you,
****Customer response
02/29/2024
I am rejecting this response because: I was never told any of the excuses she has stated and a refund was never issued. I was told that I would be credited on a future event but that event never happened. I understand the whole issue with ***** but there was never any communication. When I reached out via social media I was blocked. I had no other option but to file with the BBB just to get a response. Again, there was always a lack of communication. I would like my full money refund back onto my debit card.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.