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Find a Location

North Bakersfield Toyota has 1 locations, listed below.

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    Business ProfileforNorth Bakersfield Toyota

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/8/2022

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Our company provides new and used auto sales, parts sales, and automotive repair service.

    Business Details

    Location of This Business
    19651 Industry Parkway Dr, Bakersfield, CA 93308-9442
    BBB File Opened:
    5/26/2022
    Years in Business:
    3
    Business Started:
    10/1/2020
    Business Incorporated:
    3/5/2020
    Accredited Since:
    6/8/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 02567 for this business, issued by DMV - Occupational Licensing Branch. The expiration date of this license is 10/31/2024.

    These agencies may include:

    DMV - Occupational Licensing Branch

    PO Box 932342

    Sacramento CA 94232

    (916) 229-3127

    http://www.dca.ca.gov

    BBB records show a license number of 298179 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 10/31/2024.

    These agencies may include:

    Bureau of Automotive Repair

    10949 N Mather Blvd

    Rancho Cordova CA 95670

    (800) 952-5210

    http://www.autorepair.ca.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • North Bakersfield Imports, LLC
    Related Businesses
    • Mr. Damon J, Shelly, CEO of North Bakersfield Toyota, is also CEO of Lexus of Riverside. You may view the BBB report for Lexus of Riverside by clicking here.
    Business Management
    • Ms. Summer Hankins, Business Manager
    • Mr. Andy Pappas, General Manager
    • Mr. Damon J. Shelly, CEO
    Contact Information

    Principal

    • Ms. Summer Hankins, Business Manager

    Customer Contact

    • Mr. Andy Pappas, General Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I have owned my 2023 Gr corolla for a year now and it currently has ****** miles. ** Monday july 29th on my way home from work i started the notice my rpms would go from 2000 up to 6000 rpms while trying to accelerate in any gear. When i got home i smelled a burning smell. That evening i dropped the vehicle off and was informed that north bakersfield toyota would look into the issue tuesday morning. Tuesday comes around and they give me a call back saying they didnt detect any issues. I pick up the vehicle and the same issue exists. Thursday august 1st i took the car back to toyota this time with video proof. I get a text message back later on that day and they say the shop ******* now sees what the issue is and that they would need to tear the clutch apart and possibly replace the entire clutch kit and i would pay out of pocket because that is considered normal wear and tear like breaks. Total cost for repair quoted by toyota is $6,482.97. I do not believe that is normal for a clutch to go out within ***** miles. Ive been driving manuals for 16 years. I daily drive the vehicle to work and home. I do not ride the clutch, i do not abuse the vehicle. I believe if i take care of the car, the car will take care of me. This is a known issue in the ** corolla community and seems to be common in the 2023 model all stating that the clutch has issues within ***** miles. I did receive help from one of the service representative who gave me a number to contact Toyota engagement but my claim was also denied. I informed the representative that i spoke to that this is a common issue that even one of the service representatives stated 2 fellow employees had the same issue with their clutches but they opted to just pay out of pocket. People have also reported that the 2024 model clutch is different from the 2023.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Central California & Inland Empire Counties

    BBB Reports On

    BBB reports on known marketplace practices.

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