![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHillcrest Memorial Park & Mortuary
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My father died in March of 2023. My ******* ordered & paid for headstone in August 2023. The final proof was approved September 21, 2023. I have texted to see where it is Jan 29, Feb 2, Apr 3. On April 3 Art replied with a picture of the proof asking me to approve it. I asked if the headstone had been ordered and he said yes. Today, April 8, a edocument was received requesting to have the proof order signed. It also says it will be 8-10 weeks for delivery. It's already been more than 6 months since it was ordered and paid for. It feels like fraud or a scam where they haven't ordered our headstone and are maybe paying for others first. What recourse do I have? My dad is buried there. It's not like I can have him moved. Please help me get our headstone.Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was informed my dads headstone was placed today but it was placed in the wrong gravesite. My dads headstone was placed on someone elses gravesite. I am EXTREMELY upset by this. Hillcrest has made SO many errors since planning the funeral to the placement of this headstone. The headstone is also missing a vase that was supposed to come with the headstone, both of which have been paid in full since June. I am extremely upset that this has occurred and want this fixed immediately. This is unacceptable. My family has several deceased relatives here and planned to purchase more gravesites however there has been so many errors with Hillcrest that it does not seem appealing to do business with this company. As a family in mourning these things should simply not happen. This is disrespectful and a ridiculous error.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.