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ComplaintsforEconomy Truck School
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Complaint Details
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Initial Complaint
09/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 26,2022, I paid $2,000.00 cash to Economy Truck School for Truck Driving school,"Big ****" is the person who received payment. The website states the program is 160 hrs, includes combination of classroom, lab and field training, Provides vehicles for students to train, After attending the truck school for several weeks & not learning the material needed for truck driving, the instructors were not teaching but having other current students teach the incoming students, no truck time, no instruction from instructors. Trucks were not always in service so there was not enough time or use of vehicles for each person. No class room hours, lab hours etc as stated on the website, very false information. I brought up my concerns with an instructor & they were not interested in hearing me “complain”. After several weeks of not getting the instruction I paid for, I asked for a refund. I was told "no refunds" I then asked for a policy where it states no refunds, again I was told " we don't have a policy, no refunds I spent your money already". I asked for a policy in writing stating where it states no refunds, I was told they did not have a policy in place and no refunds would be given out. Very unprofessional, I have emailed several times called & have yet to get in contact with someone regarding my issue. I have attached a screen shot of a text message stating what I paid for & for what service I have paid for. I paid for a service & did not receive what I paid for. The website also does not show any policy stating there are no refunds available nor were any policy's found. The business has not tried to resolve the issue but rather ignore my concerns.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.