ComplaintsforEconomy Truck School
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 26,2022, I paid $2,000.00 cash to Economy Truck School for Truck Driving school,"Big ****" is the person who received payment. The website states the program is 160 hrs, includes combination of classroom, lab and field training, Provides vehicles for students to train, After attending the truck school for several weeks & not learning the material needed for truck driving, the instructors were not teaching but having other current students teach the incoming students, no truck time, no instruction from instructors. Trucks were not always in service so there was not enough time or use of vehicles for each person. No class room hours, lab hours etc as stated on the website, very false information. I brought up my concerns with an instructor & they were not interested in hearing me “complain”. After several weeks of not getting the instruction I paid for, I asked for a refund. I was told "no refunds" I then asked for a policy where it states no refunds, again I was told " we don't have a policy, no refunds I spent your money already". I asked for a policy in writing stating where it states no refunds, I was told they did not have a policy in place and no refunds would be given out. Very unprofessional, I have emailed several times called & have yet to get in contact with someone regarding my issue. I have attached a screen shot of a text message stating what I paid for & for what service I have paid for. I paid for a service & did not receive what I paid for. The website also does not show any policy stating there are no refunds available nor were any policy's found. The business has not tried to resolve the issue but rather ignore my concerns.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.