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ComplaintsforPete's Seats, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased tickets via a broker from pete seats to go to a concert in June due to covid the date was changed to January. I am unable to attend on the new date so I tried to get a refund and was informed no refunds were allowed but I could resell the tickets. I tried to do that but due to not physically having the tickets or a date when I will have them my listing was always cancelled. I have tried on numerous occasions to get in touch with pete seats to obtain the information and there has been no response. The date is fast approaching and I still have no tickets and no way to sell them. I am extremely concerned that I will not be able to sell the tickets or even have them if I could go to the event. I also have contacted them as my address has changed for the tickets to be sent to and had the same issues. I have spoken with the new tenants at my old address to keep a look for the tickets and they have not been received and my mail is being forwarded too. So there is no way I could have missed them.Business response
01/25/2022
Complainant bought tickets through a 3rd party ticket seller. All communications and options should be provided from them. As a result this complaint is void. To address the complaints tickets are good for new date & no refund is available (this is standard for all ticket purchases). However, because at Pete's Seats we provide customer service well above and beyond expectations, we serviced this buyer and even assisted with the resale of her tickets as a refund is not an option.This is not a complaint for Pete's SeatsPete's Seats took it's time, $, and effort to assist this person simply out of good will and good business.Customer response
01/26/2022
I am rejecting this response because:
Though the tickets were bought through a third party, they sold the tickets on behalf of Pete seats. So all communication had to be done via them. It took a long amount of time for them to get in contact with me and when they did though they sold the tickets it was at a considerable loss to my self. They also told me I should not be going to third party to buy tickets. If that is the case then why are they using third parties to sell for them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.