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Find a Location

Red Roof Inn Bakersfield has 1 locations, listed below.

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    Business ProfileforRed Roof Inn Bakersfield

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    889 Oak St, Bakersfield, CA 93304-1057
    BBB File Opened:
    4/26/2021
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    June 24th 2022 check-in June 25th 2022 check- out Cost of room was $107.00 plus $200 cash deposit ( which was given back at the time of check out) . My concern is whether or not they understand that we are in a pandemic... So there for you'd think the rooms would have clean linens and clean curtains. Or not have layers of dust build up on everything. There were bugs that looked like a totally different kind of species crawling on the wall. The curtain to the window was beyond disgusting and it was obvious that it hasn't been washed for quite some time...if ever......the bedding had hair....yellow stains/ dirt and the pillows were so bad that I couldn't believe that any human would allow another human to lay their head on such filth like that. There were traces of bed bugs on the pillows as well as the lamp shades. One of the pillows had a large dark substance that was horrible to even look at. The small bit of carpet on the floor was filled with filth and I can bet money that if I had taken my carpet shampoer there and cleaned a small portion of that carpet ....I can bet the water would be black. All lamps including bulbs had filth all over them.. including the telephone, alarm clock, tv and cooler. No surface was wiped or cleaned in a serious manor. The toilet paper roll was a used one. The bath towels were dirty. And multiple holes that looked like we're made by a hammer we're in the wall. There was long black hair stuck to the back of the door that lead outside . Tv had cable box along with extension cord hanging over the top of the TV. The TV looked as if it hasn't ever been wiped off ever...front AND back. I have bites on my leg and on my arms that weren't there before. I mentioned it to the staff in the morning....and was told that their manager was going contact me about the issues I had. Haven't heard back from yet. Staff checking in and checking out were nice . The place was not sanitary whatsoever . And I would like a refund.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Gina S

    1 star

    04/02/2022

    IM WARNING YOU PAY THE EXTRA MONEY AND GO SOMEWHERE ELSE. Their rooms are extremely nasty, the bed sheets and blankets are all dingy and got cigarette burns on them. The lamp shades are extremely stained and gross they don’t even sit right they hang off the lamp, they look like they never get cleaned and are full of dust. After having to switch to three rooms My Husband told me I’m going to go cancel Our stay and at first the lady said yes so he comes to get Me and Our Daughter and then she comes back and says we’ll you can cancel but You won’t get any money back since we booked online. So we stay despite all the problems we had, and no we should’ve left. There is homeless everywhere it’s in a very bad area. We had people above us the second night and I believe it was prostitution it was a older man with two young girls and if it wasn’t the two beds rocking it was them talking so loud, going in and out of the door all night slamming the door, outside talking so loud we didn’t get any sleep and in the morning My Husband complained and all the lady could say is it happens here I’m sorry. So much happens there that there’s no reason to complain cause all they will say is I’m sorry. My Husband complained about Us not feeling safe there and how sketchy the people that stay there are and all he was told is it happens here I’m sorry. No that is unacceptable you don’t allow drug dealing on your property along with prostitution. Our little Daughter saw stuff she should’ve never seen. Then I get charged $15 for a stained towel when I cleaned their carpet area in the room we were in because My Daughter accidentally spilled and that is how nasty and dingy their floors are they looked like they haven’t been shampooed since they opened years ago. We saw cockroaches outside by Our room door and one in Our room. Even the lady at the front told us be in by 8pm because bad things happen after 8pm. What was supposed to be a nice getaway turned into a nightmare from hell. Nasty hotel.

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