ComplaintsforStockdale Landscape, LLC

• Initial Complaint

  06/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 6/15, I hired Stockdale Landscape to repair a leaking sprinkler head. An estimator (****) came out and instead of addressing the sprinkler head in question, went to another part of my yard and "found" a leaking pipe. (My gardener has since told me, he never noticed a leak in that area.) I received an estimate via email for $290.51. On 6/19, a crew of 2 came out, one of whom was ***** *******. He did work on the head that I originally called about, while the other replaced the pipe on the other side of the yard. I gave ***** a check for the agreed-upon amount before he left. A few hours after they left, I saw that the original sprinkler head was still leaking. I called ***** and reported this, and he said he'd be out the following day. When he didn't show by 5 p.m., I called the main phone number, and a man by the name of Israel came out, (making a point to tell me he was on his way home) and told me there was a bad valve, and recommended that I have all 5 valves replaced. Their contract specifically states "Testing system upon completion to ensure no further leaks are present." This was not done. Furthermore, they should have found the bad valve issue during the initial evaluation. If they had done their job correctly, it wouldn't have cost me $290, plus additional money to have the job done right by someone else. And while I can't prove it, I firmly believe that the estimator who came out on 6/15 intentionally damaged the pipe, to make for a more costly repair. Additionally, I later received a bill for $311.22. I addressed this discrepancy via email and though that was resolved, it causes me to further question the way this company does business. I feel that as an older woman alone, I was taken advantage of and would like a refund for a job not done correctly or honestly.

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ********* Landscape gave us a quote on our sprinkler repair. We told ***** some of the issues we were having, he said " ANY trouble shooting could ONLY be done AFTER the repairs were made." ***** said he would have a quote to us in 2-3 days. Several emails an 10 days later still no proposal. I called ********* Landscape and the gir even tried to tell me no one came out because I never called them. After much confusion they finally got us a quote. We agreed to proceed. BIG mistake! The crew that came and did the work left a mess; glue and tape all over curbing and hose box, left the old parts and piles of muddy dirt and holes even where they didn't even need to be working. The crew left, apparently not even checking the system because the sprinklers still were not working properly. After more emails ***** did return and found two wires crossed which he fixed. The other trouble shooting was never completed, we still have issues. We sent them a partial check in good faith thinking they could come back and trouble shoot as promised. That has never happen. I received an invoice on Friday which does NOT show the credit for check received (which has already cleared the bank ) and a charge of $150.00 for 6 in ground values which they NEVER put in. At this point, I am just frustrated and shocked at the unprofessionalism of this company.

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