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ComplaintsforGolden Empire Mortgage, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I've been overcharged $2,045 and requested re-imbursement. I've contacted customer service numerous times and they have been completely unhelpful and unresponsive. Re: Loan #*********7 - Previous Loan #41520****9. I've emailed them numerous times with no action. When I call them I get the run around with no action. Please see the attachment that contains a time line of the entire event. After my first month with this company and the issues they created at my expense. I decided to refinance with another mortgage company and wanted nothing to do with them. This is a shady business and stealing money from customers. If you can assist with this matter that would be great.Business response
10/05/2021
Hi ******,
Golden Empire Mortgage (“GEM”) has contacted the borrower directly and is researching his complaint. Once he provides the documentation regarding the missing payment, GEM will manage this with the servicer to resolve the discrepancy. We will provide a report once the payments are updated, if appropriate.
Let me know if you have any questions.
*****
***** ******
Golden Empire Mortgage, Inc.
Customer response
10/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15****81. I was contacted by the business representative and have provided the requested document last Thursday (09/30/2021). I received a call today (10/05/2021) from the business representative and after their review they stated they were in error and would reimburse me $1,825.00. However, I would not consider this complaint closed until I receive my reimbursement. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.