ComplaintsforTower Motel

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Subject: Formal Complaint: Misrepresentation and Unresolved Issues at Tower Motel Dear Better Business Bureau,I am writing to express my grievances with Tower Motel, located at ***********************************************, where I have resided since July 5, 2023, and have paid $11,322 in rent. I am seeking assistance due to misrepresentations and unaddressed maintenance issues that significantly impact my living conditions.Initially, the property was misrepresented to me by the manager, *****, as an apartment complex, but it was later disclosed to be a motel. This misinformation has affected my expectations and rights as a tenant.Furthermore, several maintenance issues including a non-functional air conditioning system and a persistent bug infestation remain unresolved despite multiple requests for repairs. This has led me to withhold rent as a last resort to induce action from the management.Additionally, there are concerns regarding the legality and appropriateness of the security personnel employed at the motel. The security staff member, *****************************, reportedly lacks the necessary licensing for his role and has a concerning criminal record related to a sexual offense.Due to these issues, I am requesting a full refund of $11,322, citing the initial misrepresentation and the failure to address significant maintenance issues. I appreciate your attention to this matter and look forward to your support in resolving these grievances.Sincerely,************************************* ************************* **************

• Initial Complaint

  07/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My disabled husband checked in at the tower motel in Bakersfield on July 12,2023 1:48pm he paid in cash 960.00 I have a copy of the receipt nowhere on his copy does it say that his wife cannot be on the property nor have I ever been told in the past that I was not allowed to be on the property I personally never had an issue the one time that I stayed my husband was shot in the head a year and a half ago he has aphasia he’s on SSI due to the disability of learning how to speak right talk eat he’s lucky to be alive, but due to that crippling injury he has a traumatic brain injury that left him with the facia. He cannot make contracts legal binding contract without me. I am the legal representative for him in any business matters. I was not with him at the moment when he rented the room he was excited to be next to his brother, who stays here, but due to the fact that I guess unknowingly, the office lady doesn’t like me I was unaware of or I wouldn’t of even been OK with my husband running ahead of me in renting the room if I would’ve known that when I got onto the property, they were going to be demanding us both to get off the property he’s disabled, and that they’re keeping his money for the whole 30 days that he paid and he’d only been here two days we refused to leave the room we stayed in the room being quiet no disturbance telling them that he’s disabled they can’t treat us this way. It’s not right that he say nothing saying I couldn’t be there, but even. if they say he did, he legally cannot sign binding contracts. The security guard came banging on the door a few times demanding that we let him in which we did we followed all the rules till the last one when I was assaulted by the security guard ***** *********, who has an ankle monitor on and is on the registry for sex offenders. I doubt he’s even allowed to be a security card or children are staying nights here but I’m in the shower soap in my eyes in my hair. He’s demanding me out the shower, I come out the shower, grab a towel. He’s already seen me naked, but whatever at this point, he’s so close to my face that he’s spitting his body fuilds in my face, calling me out my name and pushing me so hard with his shoulder out towards the front door, telling me to.he calling law enforcement on me which I say please do so I can report this assaults Me and my husband are not sex offenders we’re not wanted by the law we’re not felons were not on any kind of house arrest with monitors on unlike the security guard, I pay my taxes I follow all laws and rules. I would not have even let my husband go ahead of me to pay for the room. If I would’ve known this was gonna happen, but my husband is disabled and cannot be discriminated for that you’re screaming. They don’t give a shit that it’s his problem not theirs they want us out, but will not give us a refund for the rest of the 28 days that we paid for

  Business response

  08/01/2023

  Hello,

  
  

  My husband and I own the Tower Motel.  You sent us a first notice on July 16, and a second notice on July 21 and demanded a response within 5 days.  We don't live in Bakersfield, and we get our mail from there every 2-3 weeks.  Additionally we were in England for 2 1/2 weeks.  All of this is to say that we just got these notices and wish to respond.

  
  

  The person who is complaining about her treatment has stayed on the property before.  She and her husband fought continuously, so after they left we did not desire to rent to her another time.  When her husband asked to rent again, he was advised that the two of them could not rent a room.  However, he assured us that it would only be himself in the room.  After a couple of days Dawn Gonzales, his wife, appeared and the troubles began.  They fought and disrupted the other tenants.  They were asked to move out.  

  
  

  He had rented the room on 7/12/23 for a month for $960.   He was told that if he left the room in the same condition as when he rented the room he would only have to pay for the 5 days he was there.  We normally charge $53 per night, but we only charged him $32 per night.  We charged him for 5 days.  $32 x 5 = $160.
  

  He had paid $960 so we subtracted the $160 and REFUNDED him $800 in cash on 7/17/23.

  
  

  We bent over backwards to be fair to this tenant.  The entire complaint is unfounded.  Please do not put this ridiculous narration against our property.  We look forward to your response.

  
  

  Sincerely,

  Mrs *****, Owner of Tower Motel and Apartments

  Customer response

  08/01/2023

   I am rejecting this response because:
  
  Every single word was a lie my husband is incompetent. I was shot in the head a year and a half prior to now he couldn’t make any arrangements due to the fact that I am his legal representative and my husband stayed on the property one other time with no issues I was never asked to leave that we did not constantly fight nor did when we rented the room. Did we have any altercation between each other? Only problem was that the sex offender security guard was not technically even allowed to be on the property there’s another register, sex offender who lives their children are not safe on this property they do not protect their guest or anyone else. They do not follow California state guidelines or laws that a sex offender cannot be a security guard 

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  The Tower Motel and Apartments advertises "No Wifi". During my stay there from December of 2020 until July of 2021 there was an open wifi network titled "Tower Motel". Being that i didnt research the motel for their advertisement of no wifi I asked the manager "*****" if they had wifi. She said "No". Then while chuckling stated "Yeah we had spectrum come out but it turns out the wifi wouldnt go through the walls". I found her statement suspicious being that i was on the phone with spectrum the day before to see if I could transfer my internet service to where i just moved to. During that conversation with spectrum they attempted to transfer my services but couldnt due to the fact that the Tower Motel would need to register their rooms as being apartment numbers to allow spectrum to succesfully transfer my service. An "Open Wifi Network" requires no password in order to connect to it which makes it "Unsecure" and extremely easy for Anyone to access the network and view activities such as usernames and passwords that are logged into the network. After experiencing various Unauthorized password changes to various digital accounts of mine along with a plethora of strange technological issues. My wife and I both felt "Paranoid" but were expressing it differently to each other which produced arguments between us. I felt as i was being recorded somehow in our motel room and blamed her for doing so. During the night hours i would see these brief little flashes of light in the room. Upon taking a shower with the bathroom door open i seen a brief flash of light on my shower curtain. I noticed two cuts on the bathroom door both front and back. I took the door off of the hinges with a screwdriver. The top of the door was loose as if it was previously pryed apart. Upon researching what i found inside the door were "Wet RFID Inlays". Which is used for inventory tracking. I wasnt notified of such at any point. As a result my privacy was invaded. Which gave way to other issues.

  Business response

  11/23/2021

  This customer ******* ****'s is using drugs and calls the property about 50 times some days and has threaten the employees he also has broke into rooms by braking windows and thon stealing TV's 

  what he wrote you can't take this seriously.

  Thanks Motel Management

  Customer response

  11/24/2021

   I am rejecting this response because: It is apparent to me that the manager’s statement is one of guilt being I never did those things. I have video of someone in my room slowly pulling the blinds down while me and my wife were not in there. Me and my wife were together side by side during this night and she only went back to the room once to get something I had forgotten. Being that they were accessing my devices without my consent. The video was edited to make it seem as though my wife opened the door and handed something to someone that was already in there. When actually what it was an older sound clip of me giving her something on a previous day being that she nor I were the only ones in there and never had any visitors while we were there together before she left. Mind you she left because our relationship was strained due to me blaming her for things that were coming up missing as well and etc. I received some mail from Bank of America stating a bank account that I hadn’t opened was being closed. I called the bank and explained the situation and spoke with a woman named jenifer I believe she instructed me on how and where to start filing for identity theft.  I wrote the woman’s name and her instructions along with the date and the account numbers on a piece of paper and left it in the bathroom drawer.  That came up missing. I had phones and sim cards taken from my room. I blamed my wife being we never had visitors. My capital one card and my Bank of America cards were used for fraudulent purchases which I immediately reported. Being so every time I called my banks they would have to issue me a new card. Which each time put me a week late in paying the weekly rent of $210. I stated to ***** the issue and she stated it wasn’t her problem. Mind you I called a cyber security law firm and they advised me that I have a 7-10 day grace period to pay the rent being I resided there and the only reason I wasn’t able to pay was due to the fact of the motel using their open WiFi network for nefarious purposes and that is how my usernames and passwords were attained. When I was late on the rent my keycard wouldn’t work for my room door. So when I would leave the room after my wife left the state I would use the metal window locks to secure the window not to open any further than to where I opened it to to be able to put my arm in and unlock the window lock to go through the window to get back inside my room. Even though I would go to management and get my key fixed while I was waiting for my card to come in the mail. There was no telling as to when the next time the RFID keycard would be inactive. So sticking my arm through my window to unlock the window lock to enter my room the window cracked somewhere in the middle because I locked it shorter than expected for me to be able to get in my room. The window was ONLY cracked. No part of window was shattered. The window was fully intact. Seeing the sheriffs outside one day I opened my door. The manager ***** was putting an eviction notice on the door as the kern county sheriffs watched her. Being that ***** was there everyday from 8 a.m. to 5 p.m. Monday through Friday she was hardly ever seen on the grounds. While the sheriffs were there as ***** was walking back to the office I told her that my wife didn’t just up and leave me that she was kidnapped and being moved room to room which is what I was being told by Richard Bolen and the tenants that were involved in the asinine  shenanigans were portraying. She said what I said and I repeated that my wife was being held against her will and being moved room to room. She had nothing to say about any of that. Nothing. She then pointed out that the window was cracked and said that ****** the maintenance man would have to get another one and replace it. I agreed to pay for it being that I cracked it. She said if I took the window to Floyd’s myself it would be $35 but if she had it taken it would be $75 to replace. She had ****** take the window out and put a long piece of plywood on the outside of where the window would be. I paid my rent up until I left i voluntarily left in july. I have records of every single payment made. The window was never replaced nor was I ever charged for it each time I paid rent there after. Being that I had a stolen phone and knew which one of the tenants had it. Me and that tenant got into a verbal argument and he dated yeah I got it and yes it yours come and get it. He assaulted me in my doorway ending with me laying on the floor of my room. I called the Bakersfield police department to report the assault. While waiting for the cops to come by the office away from my room I seen Richard Bolen carrying the flat screen television with both arms and resting on his back and take it to room 136 I believe. If I was on drugs breaking windows and breaking into rooms. Why were the authorities never called nor every time I called them and made reports almost daily to the point they got tired of coming to talk to me never questioned me about such allegations. As well as why would I be able to pay rent and stay until I voluntarily left in July. I am not on drugs. I am a victim of electronic pickpocketing cyberstalking via packet sniffing due to the businesses open WiFi network and the RFID scanners in the ceiling bathroom walls and bathroom door. When I voluntarily left in July I wasn’t allowed to retrieve my belongings because ***** was not there. I had a flash drive with a plethora of screenshots of unauthorized devices logged into my emails and video screen recordings of me performing tasks such as putting in my bi weekly claim to unemployment which would take no more than 5 minutes to complete any other time before living there but would take 30 minutes or more to attempt before i wasn’t able to complete the process or proceed to the next page. I could go on and on about the goings on of this business. Case in point is that the Bakersfield police department advised me that what was going on there was beyond they’re capabilities due to everything being multiple Federal charges. As well as discussing this matter or continually having to explain myself and reliving it in doing so literally sickens me to my stomach. My wife doesn’t like to talk about it being as to how sinister and evil our stay was there both together and separately. Although my flash drive and computers and important papers were essentially stolen being that I wasn’t allowed to get my belongings before leaving the state unless I paid rent. I have some of the evidence that support the criminal activities that I have explained. I don’t think the owner of the tower motel David Arnold Pentz would appreciate how his business is being ran being the manager ***** told me she wasn’t allowed to give me his contact info. In regards to my belongings that I wasn’t allowed to get unless I paid rent have every imei number and serial number to those devices along with the devices that was stolen while I was still there. I’m sure that after the tower motel reads this those devices will no longer either still be there on the property or in the possession of anyone associated with the motel. One of her night time employees **** ***** Jr assaulted me for no reason. All of the other employees without valid reason treated me extremely nasty because they could see and hear everything said and done in my private area that I paid for that I was aware of what was going on. After I left the state I called the motel to ask about my belongings and ***** told me she was sure I had gotten them out of there before I left which I didn’t and I have recordings of that phone conversation as well as others. I am a very intelligent honest individual that they underestimated and were intimated of being I knew too much of what they were doing and was going about it the right way to be able to make them accountable for their evil nefarious actions. California penal code 647(j) (invasion of privacy) 632 (eavesdropping) 502 (unauthorized access to computers and devices) 530.5 (e) (mail theft) and 484g fraudulent use of a credit card as well as 136.1 (dissuading,intimidating a witness or victim from reporting or testifying to a crime). I am aware that I am entitled to a reward of 5 times the amount of my claim in court due to the mental anguish of my hellacious 7 month stay at the tower motel and apartments. I am also aware that management is not wanting to take it that far being that would be have to involve a lawsuit as well as federal charges on those involved and more than likely the closing of the business as well as the owner David Arnold Pentz who resides in Upland California aware of the nefarious activities his employees are involved in and being responsible for the detriment of his business 
  

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