ComplaintsforSangera Buick, Inc.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is for Sangera Subaru in Bakersfield, not a Buick dealer.This is a very long drawn out situation that started back in June when their service department damaged my vehicle. This just scratches the surface. This has gone so far downhill that the only acceptable resolution at this point is them buying my car back. $27,000 Essentially I took my car in to have a new remote/key fob reprogrammed. That key fob, or the tech, or their equipment damaged my car. Many many other things happened to my car after that, to a point that I no longer want my car. I offered them a very healthy trade in offer for another car of the same model and trim level. They tried to price ***** me instead of admitting that they were at fault, apologizing profusely, and accepting my offer. Honestly I should not be paying a single cent out of pocket here!!. I have been in contact with ***** in the executive branch of the CEO's office in ********** trying to resolve this situation. Her number is ************. She may be a better contact than *******************************, the Sangera Subaru GM. He refuses to admit that his techs made an error or that this was anything other than a "goodwill" out of warranty repair ,, after his techs DAMAGED my car. The excellent relationship that I had with the dealership appears to be completely ruined at this point as I am seeking multiple avenues of resolution; they forced me to do it.I do not have the time, the energy or the patience to deal with this ,,, ever. I'M TOO OLD and this is not good for my health!!

  Business response

  09/08/2023

  ********** has a distorted view of reality. He has requested a direct exchange of his car for a new updated version straight across without paying any additional deficits or fees. our dealership has tried to negotiate in good faith but to no avail. At this moment his request of a direct exchange of vehicles is unreasonable and unwarranted and we have communicated this to him as well. 

  Customer response

  09/19/2023

   I am rejecting this response because:
  
  The businesses response to my complaint was of course unacceptable. They chose to gaslight me and told me that they were not at all responsible for causing the damage to my car and that I should pay them $12,000 for the privilege of having them damage my car and upset my life.
  
  Any reputable business would not respond in this way after damaging a customer's car. They would not try to make any money off of said damage, they would in fact expect to lose money and do whatever is necessary to make the customer happy.
  
   These are in fact very sleazy people from the general manager CEO ******************************* to salesman ******************* and *********************************. Their service department cannot be trusted with people's vehicles.
  
  I will only accept one solution at this point, and that is a buyback of the vehicle for $30,000. No other offer will be accepted at this point.
  

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