ComplaintsforCascade Pools & Spas, Inc.
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Our pool contractor subcontracted the cement work to another contractor. The cement used was bad. The company was informed as was the cement contractor almost immediately. The cement dude said it would just take a year to really set. The pool contractor told us to listen to the cement contractor and let them know how it went. When contacted after the year-long wait, the cement contractor had retired and was not answering any calls or emails from the pool contractor. The pool contractor has said that they are working hard to contact the right people and get it taken care of. Someone came and sprayed something but it did not work. We want the cosmetic damage covered. The pool contractor has told me to file a complaint with the State Contractors Liscencing Board. This is not right. They should be handling this instead of passing it off on a 67-year-old disabled woman.Business response
06/07/2022
I have reached out to the concrete supplier several times to address this issue. My advise to the consumer was to file a complaint with the contractors state license board and we would go from there. I also advised that we are in talks with our attorney. Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.