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ComplaintsforProfessional Realty Management, Inc.
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Complaint Details
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Initial Complaint
01/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our sewage has been backed up since Friday Jan 20th 2023. We (tenants of the 5000 block) were unable to use our toilets and sewage was backed up in the alley and flooding in garage from neighboring unit due to back up. We called the "emergency" phone number at 4:53pm (6*** ******** which is only a voice mail line and never heard anything back. Called again Jan 26th at 9am and was told that they were working on it (toilets were unable to flush again & water in the alley and garage AGAIN) around 4:30 PM same day the back up was still not fixed. Called professional realty management again to get a status and she said she would look into it. I'm even more frustrated that our HOA Fee has went up from $300/month to $320/month this January for nothing to be fixed. Also being 8 months pregnant and not being able to use the toilet is very inconvenient.Business response
02/23/2023
Good afternoon B******
Our records indicate that our company sent Drain Pro out to take care of this problem, no one was home when they were there the first day, they cleared the line from the clean out. They returned on the second day and hydrojetted the line. We have received an invoice and payed the bill. I am assured by the plumber that the problem has been fixed. It appears to have taken 2 days but due to the fact that we are not plumbers all that we can do is call them and rely on their expertise. I can assure you that their is no reason that this would not have been taken care of
Thank you
J*** *******
Owner
Professional Realty Management Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.