ComplaintsforRealty Management Services

• Initial Complaint

  06/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This complaint is with regard to lack of communication and completely ignoring a paying tenant. I recently had my vehicle illegally towed from my property and RMS has done absolutely nothing to prevent this from happening in the future. Our neighboring tenants lease from a different management company and because they have parking restrictions my vehicle which was not in that property was towed without proper cause (which is a separate matter). But RMS has failed to put anything in place to prevent tenants from getting there vehicles towed in the future. *** tried emailing and calling them to find resolution but they ignore my requests.

  Business response

  06/13/2024

  This complaint is not accurate.  

  Our tenant, ******************************* contacted our office after his truck was improperly towed from the property at which he resides, *****************  ******************** had pulled up behind his garage at our property to unload some of his stuff into his garage after work and a tow truck showed up and pulled up behind his truck, hooked up and was ready to tow his truck.  Our tenant stated he called the police and the police did nothing to help  him and his truck was towed.

  The towing company, ****** Towing, has a contract with the adjacent property to ours, managed by CPMI, who have a written contract to tow their tenants vehicles, not our tenants vehicles, when they park behind the garages of their buildings, not our building.  We have our own towing signs posted on our property, for our tow company, *****'s Towing, and gave no permission for *********************** truck to be towed.  ****** Towing improperly towed our tenants vehicle without our direction.

  In our offices' communication with ********************, my assistant, *********************, at my direction, instructed him to contact CPMI and ******************* and request one of them refund his towing/storage fee for improperly towing his vehicle.  ***** has tried to help our tenant with what we can do to help him.  We also contacted CPMI and instructed them of the improper and illegal tow of our tenants vehicle.  ***************************, the broker of CPMI, insisted she could tow the vehicle because she had a contract to tow for her property, even though our tenant ******************* was not obstructing the ingress/egress of the driveway, and refused to offer our tenant any refund.  In our contact with ******************* we asked who gave them permission to tow and ****** stated they had a contract with CPMI.  We requested a picture of the truck prior to towing.  *********************** truck was not blocking the dumpster nor was it in the middle of the driveways, but close to his own garage. See attached.

  As for preventing this from happening again, all we can do is continue to monitor that our tow signs are posted on our property.  If they improperly tow again, the legal system, court action, small claims suit, a the civil action should to be taken by the affected party.  ******************** can do this as well as seek remedy through the courts against both ******************* and CPMI, ***************************.

   

   

   

   

• Initial Complaint

  03/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  RMS has been a huge problem since they took over the *** in the condominium complex company that I live in since day one. They are the scum of the property management industry in **** *** A highly unprofessional company. The *** to the condominium association that I live in, the dues were changed in January, and I was never notified through email or mail as I have moved and let the property management know of my new address and they never updated any of my information. When I called them and informed them of the situation, they had no recollection of my change of address. I had set up my automatic payment system with them to pay the *** on a timely manner one I moved in September of 2023. Before I moved, I paid the *** every month through a cashier's check as I do not trust the integrity of this company, and wanted to make sure I had an accurate paper trail from this disastrous company. Because of their unprofessional and unethical business practices, they have now caused me to be delinquent in my account with my monthly ***************. I have readjusted my *************** to take the now updated sum on a timely and monthly manner, however I had received an email stating that my payment will be skipped for the month of March due to the account balance of $1100.00. I actually called RMS and asked if it would be skipped for the month of March with having a balance moving forward as I don't want to keep accruing late fees, and the bookkeeper who I spoke with said it wouldn't.

  Business response

  03/05/2024

  The photos **************** attached answer for themselves.  He set an upper limit of the prior year HOA monthly assessment amount of $315 to be pulled from his account, therefore the new assessment amount of $360.00 which took affect Jan 1, 2024 was not pulled from his account because it exceeded the limit he set. 

  The Annual HOA Packet, which includes the budget, the insurance documents, the Reserve Study Assessment, etc, is mailed to each owner every year in the month of November.  His Annual Packet was sent to his last known address, which was his mailing address at his condo, ******************************************************************, **  93309.  The packet was not returned to our office as undeliverable.  

  **************** had similar complaints about the prior management company as well when we took over management f this HOA.  **************** just needs to pay the past due amounts to bring his account current.  

  Customer response

  03/06/2024

   I am rejecting this response because:
  I had notified RMS of my change of address through the mail as well as email, and they "allegedly" say they have not received either change of address or my email. I did set the limit of the *** to $315 for the yearly assessment as that was the annual fee to pay for each month. I was never notified by RMS that the new assessment was going to be $360.00 due to their unprofessional, shady, sloppy, and disorganized business practices. 

  I have not received the Annual *** Packet, which includes the budget, the insurance documents, the Reserve Study Assessment, etc. I sent them a letter and even an email stating that I have moved, I spoke with them on the phone, and they have no recollection that I had a change of address. 

  I never had any similar complaints with the prior property management company that ran the *** as they were a much better, professional and reputable property management company. I believe the fault lies within RMS and they should rectify the situation.  

  
  

  Business response

  03/07/2024

  **************** has not 'faithfully paid his assessments on-time'.   He began to pay them on-time only after filing bankruptcy on a balance of over $13K and was required to pay on-time by the bankruptcy court.

  **************** notified ** in Aug 2023 that he would be moving out of the area and wanted to  pay his assessments online.  In that email, of which I attached as well as other emails, he did not give us a change of address, nor has he provided that change of address to us throughout the current ongoing phone calls from **************** and this BBB correspondence.  In one of the emails attached, it was sent to everyone in our office. So as of right now, we still do not have his new address.

  The latest phone calls received from **************** was Friday, March 1, 2024, between our bookkeeper(s) and **************** asking the same question, 'what is my balance due?'

  **************** still needs to pay his balance due of $1,100.00.

   

  Customer response

  03/08/2024

   I am rejecting this response because:

  Correction, I have paid my assessments on time, and was doing it buy cashier's check as I wanted to keep a paper copy as I do not trust the integrity of this unprofessional mismanaged and disorganized company. 

  I notified this company RMS that I would be moving in August of 2023. I did email the company and let them know of my new address, somehow, they have misplaced it or lost it. From their disorganized shady business practices, I'm most certainly not surprised. I will most definitely email RMS and let them know of my new address once again. 

  I did have a phone conversation with their bookkeeper(s) which was on March 1st, asking the balance. I also asked if I could continue to make the *** assessments moving forward without paying the balance which they are currently at fault for. They told me yes, that I could. I received an email stating that my payment will be skipped due to the balance of $1100.00.

  I believe the fault lies within RMS, and due to their unprofessional negligence. I think to rectify the problem they need to pay the balance due of $1100.00. 

  
  

• Initial Complaint

  12/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Realty Management Services has been an unprofessional business from day one. We have always paid rent on time. And we gave 2 months notice in advance that we were not renewing our lease. The business wrote in email that we would get a prorated amount of $853.28, for the month of November if we turned in the keys by November 16th, 2023. If we stayed past the 16th, they said we would incur daily charges. When November came around they charged us the full months rent without our knowledge. We called asking about it, and they said that since we left our debit card on auto pay that there was nothing that they could do. We asked for a refund for the actual prorated amount but they said they are keeping it in case our deposit did not cover damages that the apartment may possibly have. If no damages exceeded that, they would refund us the rent and whatever deposit was left. We thought this was strange. We gave the keys November 14th, two days before they were due to get the prorated amount. We waited a couple weeks, heard nothing. We emailed the realty company, got the run around. And still had not heard anything about the refund. We finally got an estimate on November 30th, but not a finalized amount, they said it was an estimate to get the paint and find contractors. So we waited again, another 2 weeks rolls and nothing. Law states, if after ************************************************** a refund, the property management gives us all our money back, deposit, etc. the 21 days was 12/6/23, we received a finalized statement on 12/22/23, way over the due date. We tried contacting the management company to question a lot of the discrepancies on the statements and their lack of response to our emails. The accountant got irritable and agitated and hung up the phone on us.

  Business response

  01/02/2024

  I will review this contract and complaint with the property supervisor and will provide an additional response.

   

  *****************

  General Manager

  Realty Management Services

• Initial Complaint

  12/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Realty Management Services has been an unprofessional business from day one. We have always paid rent on time. And we gave 2 months notice in advance that we were not renewing our lease. The business wrote in email that we would get a prorated amount of $853.28, for the month of November if we turned in the keys by November 16th, 2023. If we stayed past the 16th, they said we would incur daily charges. When November came around they charged us the full months rent without our knowledge. We called asking about it, and they said that since we left our debit card on auto pay that there was nothing that they could do. We asked for a refund for the actual prorated amount but they said they are keeping it in case our deposit did not cover damages that the apartment may possibly have. If no damages exceeded that, they would refund us the rent and whatever deposit was left. We thought this was strange. We gave the keys November 14th, two days before they were due to get the prorated amount. We waited a couple weeks, heard nothing. We emailed the realty company, got the run around. And still had not heard anything about the refund. We finally got an estimate on November 30th, but not a finalized amount, they said it was an estimate to get the paint and find contractors. So we waited again, another 2 weeks rolls and nothing. Law states, if after ************************************************** a refund, the property management gives us all our money back, deposit, etc. the 21 days was 12/6/23, we received a finalized statement on 12/22/23, way over the due date. We tried contacting the management company to question a lot of the discrepancies on the statements and their lack of response to our emails. The accountant got irritable and agitated and hung up the phone on us.

  Business response

  01/02/2024

  I will review this contract and complaint with the property supervisor and will provide an additional response.
  
  *****************
  General Manager
  Realty Management Services

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