ComplaintsforUS Storage Centers

• Initial Complaint

  08/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  They told me if I moved by August 5 I would not occur the price of full month I paid the month in the event I was unable to meet that deadline when I move out on the 5th I was advise I was still paying for the month for paying in advance. On top of that I had to complained that I now have an issue with cockroaches that were not there a week prior when I checked on my items. I was advise I was in the valley but I did not have this issue prior and only had unit for three week. They stated they would send complaint to district manager.

• Initial Complaint

  06/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I rented a storage unit for 6350 according to my agreement June 7th 2021. I've tried to pay in advance 2 or 3 months I was behind one month of May I received a letter from a processing service non-certified stating the following. Rent 69.50 being 70.00 (Incorrect) Late Fee 15.00 Ku to e It Fee .50 Pre-Lein 15.00 Total. 100.00 On June 1st I went in to pay $100 for me and be paid in full if I was there by June 1st. The property manager on duty rudely told me it was $190. I explained I stated that was incorrect because of the letter that I received VIA mail us non-certified. She argued and said they do not send letters according to her computer it's 190 and that's final. And for me to go get the letter as I left it at home. So I did I brought it to her and she said she was unable to put this in the system because there's no notes regarding this letter. So I asked her to contact a manager so I can speak with them she said she would email them. Never did they contact me the corporate office. She did take the $100 and apply it to the account leaving a balance of $90. June 1st of 2022 is when they say rent is due and not late until the 10th day. She said there's nothing that she can do the balance remains $90 and it won't go towards my rent for June of 2022. I believe that this is wrong as far as the law goes and what the agreement says and I believe that they have lied and she backped when I asked her what is the $90 going for she said it was for certified mails of $20 which is not true never been given certified mail. So with that being said I've been overcharged $78 for the rent wrong and rent amount. And $90 needs to be credited. Very disappointed in this company the belongings inside of there is my deceased daughter who died when she was 24 these are items are very precious to me and I cannot lose them. And please keep in mind it was June the 7th of 2021 when I rented the space. I believe they're practicing bad adequate and lack integrity as far as busines

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