ComplaintsforSan Joaquin Veterinary Hospital
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Complaint Details
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Initial Complaint
02/10/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I brought both of my dogs Holly and Buddy into the San Joaquin veterinarian hospital on November 9th 2022 because of ear mites and worms they were treated. I paid $466.64 It didn't work I called on January 30 2023 I was prescribed tri-wormer caps by the receptionist. I picked up on February 2 2023 I paid $100 they did not work I called on February 10th and told them the Tri-Wormers did not work Receptionist said well it wouldn't have worked anyways ( after asking me what they looked like in the feces) which wasnt asked before because of the type of worms that they were. I want my $100 back Im not wanting the $466 back regardless that the vet did not fix the problem nor did the tri-wormer Caps fix the problem . A doctor didn't prescribe them the receptionist did and I would like my $100 backBusiness response
03/03/2023
Hello as to this compliant as far as the tri-wormer goes for the January 30th, Owner called in and requested a prescription for dewormed as she said her dogs look like they have worms in the stools, which we gladly advised her she can come douwn and pick it up whenever or purchases dewormer over the counter at a pet store. She choose to come in and purchase it with us. As to her actual appointment she had November 9th. We already have alerts on this account as owner wanted her money back for services provided that she ok'd and saying that nothing worked for her dogs that we did a month later. She was advised she can do a follow up appointment if she felt her dogs issues were not resolved and did not. This owner has done nothing but complain every time she comes in for something she has made and appointment for and or requested medications.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.