ComplaintsforRamsey Self Storage
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Complaint Details
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Initial Complaint
04/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have NEVER in my 52 years dealt with anyone as unprofessional and incompetent as I have since I’ve been renting from this place. The managers name is **** and he’s appalling. He’s very argumentative, disrespectful,loud and obnoxious. I’ve searched high and low for a corporate number but to no avail. I would NEVER recommend anyone to this facility.Business response
04/25/2023
I have interviewed both my assistant manager and manager regarding the customers complaint. Ms. ******* was almost 3 months late in rent on her storage unit and her storage unit was soon to be auctioned for non-payment. Ms. ******* called and wanted all the late fees and additional fees removed from her account. The assistant manager told her she could not reverse the fees. Ms. ******* wanted to talk to the manager and was put on a 3 way call with the manager, ******* *********, along with the assistant manager. Mr. ********* tried to explain that she was late and rent is due on the first of each month. The additional late fees and other fees are detailed in the contract which she is responsible for and can not be waived per the owner. Ms. *******, according to both Mr. ********* and the assistant manager, would talk over Mr. ********* and would not listen. After Ms. ******* became belligerent and uncontrollable Mr. ********* ended the call. Ms. ******* called back and said she would come in and pay her bill that afternoon to avoid losing her unit to auction. She never did.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.