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ComplaintsforA&B Kenmore Appliance Repair
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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased a Kenmore Elite refrigerator 2500/5000 in October 2021. Ever since then the refrigerator does not reach the temperature that it needs to. The refrigerator is set on 33degrees and only reaches approximately 40degrees. it has a drawer that you can set it separately to temperatures that range from 42degrees to 29degrees, and it barely reaches approximately 40degrees. The freezer does not function right either. I have every email and text where they have came out since February 2022 to repair this refrigerator and still is not fixed! They have cancelled the tech coming out at the last minute, keeping me waiting all day to come out! I have texts also on that! "The tech is on the way", then a text, "your ************* has been cancelled". So, when I call to find out why, I get: "We're going to send a specialist to be sure there is not anything else to be done to fix the problem, and if there is nothing else to do, we will do a recall/replacement." HaHa! They have tried to charge me for their coming out, but It is still under the 1 year warranty after 18 months! I hope you can help me. other people need to know, they will do you in! Just call the ***** warranty, home warranty; They say, "we are going to help you! You can depend on **"" HaHa! Good luck on that! I only want a refund, because of the way they handled this and have not been able to fix the refrigerator!Sears Home Repair ***********.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.