ComplaintsforSmiles West - Bell
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 03/01/2023 my father went to Smiles west dental located at ************************************** ****, ** 90201,on that date mentioned above my father went to the dentist for a tooth and and they pulled out his entire teeth they billed the insurance ******** and the made my father pay ******** in Cash. They have refused to provide any medical records until yesterday 06/12/2023 ****** the manager and ****** both managers denied refused to provide us with any medical records and bills. they both billed the insurance with a different Dr.. licensed and different procedure codes its amazing how they have a pattern they have done the same thing to others. my fathers co payment in total was ******** I spoke to delta dental many times the managers at smiles west have billed so many improper codes they don't know how to even steal or commit fraud . The Dentist that fixed my dads teeth is not the licensed dentist that they have billed the insurance. we have summitted grievance I've reported them to BBB. my fathers needs his money back I've been so stressed out they did not only do my dads teeth wrong they were real big didn't fit and that dr. who names cant be release bye the managers stated if my father didn't like it to go see another dentist. Delta dental has told them what we are suppose to pay and the managers are like they don't know how to bill id like for you to please contact me at ************ *******************************. my father also got a bad infection that he had to go to ER and it was an infection in his blood the stated because the dentist must of gave him an infection.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.