ComplaintsforRosecrans Dental Group
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Complaint Details
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Initial Complaint
12/28/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I paid my orthodontic treatment in advance (braces) and did not complete the treatment due to extenuating circumstances I had to move out of state. I requested for the remaining balance to be reimbursed since I will not longer need their services and the Dentist claimed they could not refund me at all. When no where in their contract does it state they can not refund for practices they did not perform. I have attached the parts of the contract that disclose payment information with my signature and I would like to request for full reimbursement of remaining balance for services not performed. Take in mind I have to look for a new treatment facility within the state I reside in.Business response
01/24/2022
Business Response /* (1000, 5, 2022/01/24) */ ****************************************************************************************************************************** We are currently undergoing new ownership at the office and we needed to further review **** ********'s case to generate refund. Consumer Response /* (3000, 12, 2022/03/17) */ Hello, I still have not received a response or an update from this business, including the BBB. I hereby request a written response for my records. And please advise if I have to resubmit my complaint, as it has not been resolved. Thanks, *************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.