ComplaintsforFareboom

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I want a full refund from Fareboom (Delta) for flights DL 0156 / DL 0414. Airline Record Locator : G480KK (DL). Order number O-2B1427599 and O-2B1427613. They sold me and my family a ticket we could not use. We booked a flight to ***** ***** on 4-26-2024 and we missed our flight due to a Delta employee overlook and consistent delays in checking us in. We showed up in time, after going through *** we got to gate H11 at 11:29 am and learned that the flight left at 11:27 am! The supervisor said that the only way they could rebook our flight was if we bought a round trip from ***** which is a lie. I am attaching a copy of the guidelines for Ghana embassy requirements for the **** validity which state not to purchase a round trip or that one is not required. Delta refused to allow my family a 1-way flight because they said the system shows Round trip is required. To book round trip flights would add an additional $5400 to the already spent $4900. We were put in a corner financially. US president said ALL airlines must refund missed flights: ******************************************************. Also, 1-way flights are allowed, delta is unethical and I want ALL of my money back, $4900 + $480 to secure a voucher for 1 year. I have attached proof of payment coming out of my bank account. I do not want a voucher from delta or fareboom. Please refund me all of my money asap. Delta was very adamant that the flights were booked via 3rd party so I have to go back to Fareboom for a refund. Delta cannot do anything since Fareboom booked it (wont change or modify it).

• Initial Complaint

  03/05/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I booked airfare through Fareboom's website. Because of ** travel restrictions I was required to cancel my flight. I was told I had to pay a $350 fee to transfer my $1650 flight value into flight credits. I paid $350 and two months later, I tried to reschedule my flight. I found flights for cheaper than $1650 with the same airline so I called to rebook. I was told that I had to pay a $350 fee to spend my voucher. I was also told that what I was looking at was the price for new flights, but since I was rebooking I had to pay the prices of that rebooking cost. The rebooking flights were $1200 more than new flights. Which means I would have to spend $1900 to redeem a $1650 voucher. When I asked if Fareboom would cover the difference of the rebooking fee, the customer service representative became aggressive and started shouting about being a serious business and to treat him seriously; it was very strange. I called the airline to see if they could assist me in rebooking and they said they never received the $350 cancellation fee and that we were considered No Shows in their system for the flight.

• Initial Complaint

  09/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I reserved 4 tickets on 09/18/2023 and was given till 09/19/2023 at 3pm as deadline to pay for the tickets through direct deposit. On 09/19/2023, I went into ***** ********** where they have one of their accounts to pay $7976.20 for 4 tickets. I paid the amount in cash into their account and uploaded the receipt to their website as evidence that the tickets has been paid for. I then got a reply via email that tickets will be issued upon verification of the money and normally it takes 1-2 hours. After 5 days, I did not get my tickets so I had to send an email asking for my tickets, only for Fareboom to reply via email, that I did not pay for the tickets on time and as a result the tickets are no longer available. They went ahead and cancelled my reservation and issued a future travel voucher. I tried calling customer service over the phone, to no avail. As I write this complain, my money has not been refunded to me so that I can buy my tickets somewhere else. They are holding my money.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  This is an airline ticket company. My flight has been repeatedly been changed this week. This company has demanded a $10 per ticket per flight reissue fee. I refused to pay the fee because this wasnt a change chosen by me. I have been repeatedly switched back and forth between connecting flights causing me to change pickup information on the back end. After I refused to pay the 10$ per person per ticket reissue fee on this 3rd change they have gone silent on me. No information on what my flight actually is. I have conflicting information on what my flights are between Luftansa and fareboom's website. Then I called today and I got hung up on with no information passed on to me. I just would like my flights decided on so I can make arrangements for the pickup at the end.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On December 3, 2019, I purchased a flight on the Fareboom.com travel site. This was a trip for two from *********, ** to ******, ** and I paid in full $1664.32. I was graduating from college and was going to take a travel tour through Europe with a company called Expat Travel. ** March 2020, there was a National Pandemic due to COVID that cancelled all international travels. It became necessary to cancel the trip. I had also purchased the extra travel insurance protection at the time of the booking in December 2019. Upon realizing I was not going to be able to travel to Europe, I was in contact with Fareboom who advised they would cancel the tickets and provide me with a future travel voucher. ** May 2022, I reached out to Fareboom to see if I still had an active travel voucher which was confirmed. I tried to book a flight using ******** Airlines and I was advised my request to use the voucher was denied because the original booking was through ****** Airlines and I had to keep that same airline to use the voucher. At that time, I did not pursue the tickets through Fareboom. And was advised my voucher was good through 12/31/2023.On May 16, 2023, I logged in to my Fareboom account which still indicated I had a travel voucher for $1644.32, the price I had paid for the two tickets in December 2019. I selected a flight from ********, ** to *******, ** through ****** airlines and applied to use the voucher to cover the cost of the flight in the amount of $1621.00. The voucher was just enough to cover 100% of the flight. At that time I was informed by Fareboom that if I used the voucher I would have a remaining balance to pay in the amount of $1550 for the two tickets, in addition to what I already paid. This confused me because I had already paid $1644.32 and they were asking for an additional $1550 for a total of $3194.32 for a flight I was trying to purchase in the amount of $1621.00. I questioned how this could be possible to which Fareboom advised me based on their calculation of the ticket exchangeinternational ticket vs domestic tickets I would only be awarded $90 dollars of the voucher, well the math came to $145 per ticket would be honored of the voucher and they were charging $100 exchange fee for each ticket, so this left $45 per ticket = $90 they would honor on the voucher. I feel this is totally unreasonable. I paid Fareboom $1644.32 on December 3,2019 for a flight that included travel insurance. The flight was cancelled due to a National Pandemic. I was assured I would have a future flight voucher. Never was it disclosed to me that international and domestic flights are fared differently and that I would only receive a portion of my fare paid in 2019, All the times I checked with Fareboom I was led to believe I had the full flight amount held in a travel credit for a future flight provided I used the original booking airline which was ******. ** trying to now do that I am told I only have $90 of a $1644.32 credit. I think this is unfairespecially since Fareboom refuses to refund my money due to a cancellation due to a National Pandemic when travel insurance was purchased. I am seeking a full refund of the ticketed amount I paid for a flight that was cancelled beyond my control, since they do not want to honor the flight voucher amount of $1644.32.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  In 2020 we used Fareboom as a 3rd party vendor to fly to *****. The airline was Alitalia. After covid and Alitalia going out of business we were no able to use our tickets / vouchers. We opened complains against Alitalia through BBB but we were not provided any solution by their US representative. To our surprise, through a spam email, we learned that Alitalia stablished a fund to reimburse unused tickets and vouchers. See link below. ********************************************************************************************* We contacted several time Fareboom to get our money back, but always got the same answer, No money back. The link above is very clear, it says the travel agency is the one in change of refunding the money. Our purchase order number with fareboom is O-2B920487 Our voucher numbers are ************* and *************. The total amount of each voucher is $393.41. It's unbelievable how a company can scam customers. It very sad that we found this information just now when we spent one year fighting back trying to get our money back.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On Jan 6, 2023, I booked flights through Fareboom for myself and my husband, *****************************: Order O-2B1336402; LOT Airline, booking reference 2AGG3R, ******* to ******** 10/6/23 and ***** to ******* 10/24/23. The return flight was 10:15am from ***** to ****** then 4:40pm from ****** to *******. On Jan 25, *** notified me that the first leg of the return flight was cancelled and that we could rebook for a 2:10am flight or cancel and get a refund. LOT could not tell me the refund amount and could not book on a different line. I tried to reach Fareboom to cancel the flight and get help rebooking but their website did not let me have a live chat or schedule a call, despite the instructions Fareboom provided for same. I emailed Fareboom whose response was that LOT owned the tickets and Fareboom could not help. I learned that DownTown Travel was the company Fareboom used to buy the tickets. I called Downtown and was told that they could not do anything, only Fareboom could. Today I contacted LOT again, which said that the "agency" had accepted the change and that now I could not even cancel. I assume the agency is Fareboom. I never authorized the change and have always been trying to cancel and rebook. Prices for new flights keep going up, none of this is my fault. I keep being referred back to Fareboom, but they are impossible to reach in anyway where we could discuss this. Also, it appears they have accepted the alteration in the reservation without my consent. We don't want a flight at 2am and don't want a flight that will take 25 hours. I am 76 and my spouse is 77. This was going to be a very special trip, for which we saved up. Please help.I would upload the emails, but I don't know how and neither does my husband. Sorry, but we didn't even have electric typewriters until college.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a flight-ticket from ******** to go to ****** (to visit my parents) November 2nd to 9th; I paid **** ***** plus tax). My 17 year old son was recently admitted to a psychiatric hospital due to major depressive disorder with suicidal ideation. I contacted and sent ******** and the airline ******* the hospital discharge documentation along with a letter from my son's psychiatrist stating that I "should not leave the country due to my son's delicate medical condition". I requested either a refund or a transfer of my ticket to a later date in January or February. ***** told me they could not help me because I purchased my ticket from ********* Initially I received an email from ******** saying I would receive a full refund for ***** but soon after ******** told me they cannot help me because the airline is refusing a refund. The only thing ******** is offering me is to transfer my ticket to another date, with a penalty of **** plus the difference on the ticket (more than what I originally paid for the ticket!) and/or to "attempt" to get *** refund ****** from ***** after I pay them *** as the processing fee. I just cannot believe I am getting NO help from fareboom, given the circumstances. I have multiple extra medical bills with my son's treatment, not to mention the emotional pain related to the fear of losing him. I cannot afford to lose this ticket and/or all the money. I am looking for a partial or full refund from ******** and/or a transfer of my ticket to another date, without the **** penalty fee. Thank you for your assistance!

• Initial Complaint

  06/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Purchased airline tickets in February for a ***** -> ******* -> ********** ****** vacation. I had to cancel the return flight and return back to the U.S. on June 19 due to a medical emergency. I have reached out no less than a dozen times to reschedule flights or get waiver amount or apply waiver (anything really) and cannot get a response on email, chat or phone. Hours on the phone waiting. Order Number ***********

• Initial Complaint

  06/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We booked flights through United Airlines, using Fareboom as the agent, for a total amount of $********. Due to a delay in the processing of my wife's visa and return of her passport, we could not make use of the tickets. Fareboom kindly extended the validity of our flights, working with United Airlines. Due to the pandemic, the validity of our tickets was extended to March 2022, as evidenced by the provided emails in the attached pdf. Fareboom's customer representative, ******, confirmed the dollar amount of the tickets as well as the extension to re-book flights to March 2022 without any additional fees or penalties. On February 3rd, we received a note from Fareboom, stating that their agent had made a mistake and that we would not be able to re-book without paying an additional $400 change fee per ticket. We have requested a refund for our tickets or the option of rebooking flights using our credit. Both options have been denied by Fareboom, and despite numerous attempts to come to a resolution, Fareboom is unwilling to refund or allow the terms their agent confirmed by email. We have also contacted United Airlines numerous times at the suggestion of Fareboom, however, United Airlines assures us that Fareboom is the ticket holder and United Airlines unfortunately can not assist in this matter. United Airlines has shown willingness to work with Fareboom to resolve this issue. I have provided Fareboom with the contact details of United Airlines, with no response from Fareboom. Numerous attempts to contact Fareboom by phone or retrieving phone numbers from anyone at Fareboom with the authority to resolve this issue have been unsuccessfull. We really appreciate any help in getting a refund of our money or resolving this issue in any way that is acceptable to both parties. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩