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Find a Location

Car Audio Specialties has 1 locations, listed below.

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    Business ProfileforCar Audio Specialties

    Glass Coating

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    786 Old County Rd, Belmont, CA 94002
    BBB File Opened:
    10/7/2019
    Years in Business:
    18
    Business Started:
    4/14/2006
    Number of Employees:
    1

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Update 11/04/2022:I met ****** during my lunch break to retrieve the promised check of $2300 for refund of labor. He wrote it and signed but immediately crossed it out due to "his son having to sign it instead because he is retiring today and giving the shop to his son ********************" Then, he tells me that it happens to be the only check left and if I can come another time. I asked if he could use Zelle and he refused because he claimed to not have is cell phone. I told him to drive with me to the nearest ***** Fargo to withdraw the money, so he sends his son, ******. Before we departed the shop, I saw ****** on the phone spelling out the number on my company truck, reporting me. On the drive, ****** admitted to still be learning about installing car audio and apologized. At the bank, instead of just withdrawing the money, he bought three checks and wrote a new one to me. I immediately cashed it with the same teller he worked with. This was the most childish and disrespectful experience I have had with anyone. Not only should ****** and his son shut down their business -- they should be fined and face jail time for unethical practices and damage to property. At my third party installer, who knows many other ******** audio installers, the owner stated that many of his colleagues are reporting the same case as mine for customers coming from Car Audio Specialties. Apparently, these other customers were infuriated with ****** and also seeking reconciliation. I will continue disputing this until every last cent is returned. Update 11/1/2022:I met ****** at Car Audio Specialties and presented the picture evidence of negligence, unethical business practices, and damage to property. He had no answer for this and said he "just wanted me out of his life". He asked me what I want, and he agreed to reimburse $2300 for the labor portion of $4000 I had spent had his shop since March 2022. He refused to reimburse me for the products damage by his poor installation.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Eric R

    1 star

    10/23/2022

    Do NOT come here if you have an investment vehicle. I have come into this shop since April 2022 to do four installs, including speakers, a subwoofer, an amp, and a head unit. The first install was fine, but I noticed that ****** was constantly saying that he has "been doing this for 30+ years". After the next few installs, he became more and more arrogant and his customer service skills went out the window. Instead of helping me find a solution to any issue that would come up, he would say "what can I tell you?" or "I told you there would be nothing but issues with this unit". Also, he would take 1 week vacations constantly throughout the year without notice or website updates. He would also stop answering messages via text and voicemail. The last visit was the worst on 10/21/2022. After spending $580 just for a head unit install without parts, I came for a follow-up. I asked him to add the two usb cords that came with the head unit somewhere under the dash. Thirty minutes later, he calls me to pick up the vehicle. He had drilled straight through the area under the dash without asking me or even taking off the panel first, and he did not even have the courtesy to clean up the plastic debris. I really hope he did not drill through any wiring behind it. I felt like he rushed me out because he was going on vacation the following week. Overall, I believe ****** is someone who is unenthusiastic at this point in his career, and he will likely retire soon. I would not count on any warranties that he offers or responsiveness. This shop is disrespectful and unprofessional and puts the ** Audio banner outside the shop to shame. Take your business elsewhere. If he treated someone like me who spent a lot of money at his shop, imagine how ****** will take advantage of you. Thanks

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