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Find a Location

The Cats' Inn has 1 locations, listed below.

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    Business ProfileforThe Cats' Inn

    Pet Boarding
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1995

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The Cats' Inn offers exclusive cats only boarding, grooming, and in-home cat sitting services.

    Products & Services

    We now offer a wider array of spacious suites that include: Single suites, Large suites, Double suites and our newest Kitty Cottages and Kitty Villas. We offer a variety of cat grooming services from nail trims to body shaves.

    Business Details

    Location of This Business
    880 Old County Rd, Belmont, CA 94002-2723
    BBB File Opened:
    1/19/1995
    Years in Business:
    29
    Business Started:
    10/1/1994
    Business Started Locally:
    10/1/1994
    Accredited Since:
    1/1/1995
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    12
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 5:00 PM
    Sa:
    9:00 AM - 1:00 PM
    Su:
    Closed
    Business Management
    • Ms. Maggy Sabet, Owner
    Contact Information

    Principal

    • Ms. Maggy Sabet, Owner

    Customer Contact

    • Ms. Maggy Sabet, Owner
    Additional Contact Information

    Fax Numbers

    • (650) 508-1498
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    Pet Sitter or Boarding Facility? Tips on How to Choose

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On January 16 I took my cat to get groomed at this place nothing seemed out of the ordinary with this place before booking, they had requested an update on her vaccines before I took her in so the day before her grooming appointment I took her to the vet for a check up where they had told me she was perfectly fine. Everything was healthy and in good condition while she was at the groomers, I kept getting phone calls from them one of the phone calls was about her health and they said that she had kidney problems and arthritis. The second call was to ask me if they would like for them to give her a flea medication which I had kindly declined because I informed them I have my own medication. I give my cats because I dont know what brand or what type of medicine they carry over there to pick her up after her appointment to see if they had still charged us for the flea medication which I had declined so I asked about it and they said they gave it to her anyways which was kind of weird because why would you call and ask if youre gonna do it anyways, I bring her and she seems fine couple months go by and she starting to look like not herself low energy not eating as much not meowing so we take her to the vet and she had severe kidney failure. I told my vet about the grooming experience and that they informed me about kidney and arthritis but the vet said there is no way they could have detected that with no equipment and he was confused on how they could pinpoint that exact thing with no bloodwork or x-rays and then I go back and look at the place and see that people that have left their cat there overnight or a couple days have came back hydrated or kidney problems. This does not add up to me and it raises concerns for I do not know what they really gave my cat that day and I had called and asked them about it and Im not sure what they said, but things were just not adding up. My cat was perfectly fine before before I took her there and then they mentioned kidney problems and all the sudden she has it. This needs to be looked into.
    Read More

    Customer Reviews

    0 Customer Reviews

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