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Complaint Details
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Initial Complaint
01/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Purchased auction items and specific shipping method.Items were shipped using a different method than I paid for and was not informed about the change, nor was I informed that the items had even shipped.A week before I had spoken with the President of the company through email and was assured everything was resolved.This is an ongoing issue with this auction house.Business response
03/09/2022
***** Blazeiko is a long time customer of ********************. We indeed had a confusion when sending his package due to the similar names of the shipping companies *** and ***** We now made sure to have registered his shipping preferences in our database. We also contacted the customer directly and have already resolved this matter with him.
Thank you.
Best regards,
***************************
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Contact Information
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.