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ComplaintsforKiehl's Since 1851
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Complaint Details
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Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased several Kiehls' skincare products in the amount of $279.72 on September 11 and they were delivered to me on September 15. I used the products twice and had a major allergic reaction to one or multiple of them, which caused my eyes to swell almost entirely shut. In addition, my whole face was red, dry, and itchy. I sent an email to the company on Sunday, September 18 and received a response that they needed all of the product information including:Full name of each product Products used Shade and/or size Lot codes Store of purchase, city and state Purchase price My complete address I provided the information as they requested, in addition to photos of my face as proof of the reaction. I ended up having to go to the Urgent Doc on Monday, September **************************************************************************** the meantime, I have called every day and have talked to five different people who have all told me that my issue has been escalated to the health department and the refund will be issued as soon as a ******* representative contacts me to clear up the details. That has never happened, and each day I call, I am told the same thing, but never receive a phone call from the department or individual who will actually process my refund and get this settled. I even have all the products boxed up and ready to send back to ******* in original packaging. I am starting to think that I am going to get stuck with $300 worth of products I cannot use and they do not care.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.