ComplaintsforKinky-Curly

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I would like to start by saying I love this product and have been ordering from them online for years. On 5/25/24, I ordered products online in the amount of $178.96 order # ****. After weeks of not receiving the product, I emailed customer service. They apologized and said they had to cancel order and would be issuing a refund. I have still not received a refund despite contacting them for updates. Please find attached the emails. I would simply like them to refund my money in the amount of $178.96.

  Business response

  07/30/2024

  Full refund has been issued. We apologize for this inconvenience 

  Customer response

  07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed an order with KinkyCurly and never received it despite paying for it and contacting the company for resolution multiple times. I placed the order on February 25th, 2024. They have been very dismissive and deceitful in their responses to me. I am entitled to a refund as the product I paid for was never given to me. There lack of customer service is astonishing and reaches the level of fraudulent with their insistence on keeping my money despite knowing that I never received my order. February 22nd- I placed my order.February 27th- My order ships March 6th- I emailed them because tracking states that they left off my stress address.March 7th- I contacted *** to try and change the address myself. They said I would have to get their confirmation to change it.March 15th- They finally replied to claim it was an issue with ***.March 15th- I called *** again. They said they needed their confirmation to change shipping and that they contacted them.March 18th- I submitted a claim to ***. *** emailed me and requested your email to get a change of address confirmation. They did not reply.March 20th- *** states that they are sending the package back to their distribution facility because they never received confirmation to update the address.March 23rd- I emailed KinkyCurly that *** sent me an email that the package was going to be disposed of if they didnt reply.March 25th- *** tells me that they REQUESTED TO ABANDON THE PACKAGE. *** stated: "Upon review, we see that there was indeed a request from the shipper to abandon the shipment and it will be sent to the overgoods department. We recommend coordinating back with the company on where the package was ordered for further arrangements.April 2nd and 24th- I emailed them to request a refund.April 24th- They replied to me and acted like they didn't know that they already told *** to destroy the package. They are refusing to refund me despite knowing I never got the package and they chose to abandon it.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date of Transaction: March 6,2024 Amount paid: $118.00 The business committed to providing hair care products and accessories Nature of dispute: failure to fulfill contractual obligations to transfer goods once purchased, to consumer The business has not tried to resolve the problem Order number on site's order confirmation page: yhst-**************-***** After placing my order, I noticed I didn't receive a confirmation email. I waited a few days, then reached out to the company to find out whether the items shipped / order status. The representative I spoke with, after calling everyday, once or twice a day for a week, told me she would escalate my case / concern and I'd get feedback within X amount of time. I was also advised each time I called to check spam/ junk and to email customer service. I've emailed customer service every week since March 6 to no avail, until today, only to be told a refund cannot be issued due to the nature of the products/ items THAT I HAVE NOT RECEIVED AND/OR HAVE NOT EVEN SHIPPED. The company has ignored my concerns and order issues by phone and email for 2 weeks. I find this unacceptable especially since I fulfilled my obligation to make payment and have yet to receive the goods. Day after day they have the same rehearsed line and are kicking the can down the road with my March 6 order. I checked the website everyday. I noticed it was down for about 48 hours starting March 19. The site is now up and I noticed several of the items on my order are no longer for sale on the site. They are also advertising products on the revamped site that aren't sold on the site. For example, the spritz, tiny curls and the foam (all part of my order) are being advertised but are not on the list of items available for order/ purchase.

  Business response

  03/27/2024

  FULL REFUND HAS BEEN ISSUED TO THE CUSTOMER 

  Customer response

  04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  05/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 18, 2023 I purchased 3 hair products online and 2 (gloss pomade- $10 and Seriously Smooth *************** $16) were of poor/expired quality based on smell, appearance and touch. The ********************** was fine ($18). I contacted Kinky-Curly customer service by email on April 22, 2023. I have emailed them 7 times since then, including today. Each time someone responded days later that they would expedite my concerns and emails to "the team" and "upper management" in which I have not heard from. Their first response requested pictures of the tainted products in which I promptly complied. To no avail have I received any resolution. I initially requested a refund or 2 products as a replacement. To date, I am waiting and seem to have to initiate an email each week. I paid $26 plus tax for the 2 items of poor quality.The order number is #***** The invoice number is #******

  Business response

  05/25/2023

  Full refund has been issued. 

• Initial Complaint

  01/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered products in May of 2021 from this company. On June 3rd, I received notification that my order had shipped. Till date, I have not received my products and this company has repeatedly ignored my inquiries, emails, comments on their social media accounts. When they did respond after about 10 emails, they told me it was not their problem and to take it up with *** myself because it was too long. It is too long because they ignored all my attempts to reach them. *** tells me the company has to be the one to file a claim and this company has ignored my calls with impunity. My order details are below. This company should have this logged against their record so that others are warned about their lack of concern for their customer. In the meantime, I would like the items I paid for sent to me or my order refunded. My order details are below: Order Number: ***** Order Date: 06/03/21 Ship Date: 06/03/21 Carrier: *** Ground Residential Tracking Number (if available): The tracking number for your shipment is ******************

• Initial Complaint

  10/15/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered four products from this website on 9/28/21. Order *****. I ordered two bottles of shampoo and two bottles of conditioner. My package arrived, and upon opening it, inside the box were only one bottle of shampoo and two bottles of conditioner. I did not receive one of the products that I ordered and paid for (one bottle of shampoo). I did confirm my order, and the packing slip said two bottles of each. But only one bottle of shampoo was sent. I began emailing the company on 10/9/21. I have emailed several times this week with vague responses but no one actually addressing the issue or fixing the problem. There is no phone number to call. I have sent messages through social media. I would like a refund of the item I did not receive (including that portion of the shipping paid), or for the missing item to be sent to me. Maybe they can check the weight of the package sent (UPS tracking ******************) against what four bottles (not 3) should weigh to confirm.

  Business response

  11/04/2021

  Consumer Response /* (2000, 9, 2021/11/03) */ I filed a complaint through PayPal which I used to pay for these products. The following day, I received an email that the bottle of shampoo was out for shipping, and I have since received said bottle of shampoo. However, I did not receive any personal correspondence from the company or any form of apology or acknowledgment of their mistake.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩