Business ProfileforVIP Nation, Inc.

Went to the Blink show 7/21/24 at ********** & the entire VIP process was a nightmare. We checked in at 5. WE HAD PLENTY OF TIME TO GET WHERE NEEDED TO GO. At checkin they didnt have our gift & said it wouldnt be mailed til end of tour & said we cant enter until 5:30 but we could right next to their table so we waited there & at 5:20 when we tried to get in, we were told we had to wait 10 more minutes. Fine. At 5:30 we were told our VIP didnt allow us to enter there. At this point there were 2 other chances for them to give us correct information. We went back to check-in & asked what was going on & were told its not their ************ should know where to get in. Eventually we found a Citi Field staff member & had to go to the complete other side of the stadium to enter. Had we been given the right information from the beginning, we wouldnt have had to race around the stadium and wait in a long line of other people who had floor seat. Because we got the information late & then had a 20 minute walk around the building, we got in late. When we got to a merch booth, the line was wrapped around the stadium & when we got to the front, they didnt have my sized items, which could have been avoided from the beginning. I paid $538 per ticket for 3 tickets & this experience was garbage. Seats right next to mine were in the $200s so youre telling me I paid $250 for a lanyard & a stuffed bunny that wont come til end of the tour? Poor quality of staff caused us to not even be able to get merch? There was no experience in this VIP experience except for aggravation that could have been avoided with a basic floor ticket. For the inconvenience and lack of actual experience, I would like at least a partial refund. A reg floor ticket would have gotten me in on time & able to buy merch. The entire VIP experience made my actual experience terrible. Im submitting the response from the company; showing they didnt even read my email & the response addressed nothing at all.