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Find a Location

Equinox Legal Solutions has 1 locations, listed below.

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    Business ProfileforEquinox Legal Solutions

    Legal Information Services

    At-a-glance

    Customer Reviews

    4.64/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9440 Santa Monica Blvd STE 301, Beverly Hills, CA 90210-4614
    BBB File Opened:
    2/23/2022

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/20/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Unresolved
    In March I was contacted by ****** ***** from ******* who told me she had worked with *********** and could help me get my mortgage taken care of so that I could possibly get a lower payment and get the mortgage loan in my name ************************** **** july 2021 and I have been trying to get it in my name to assume the loan to keep my house. I have a ***************** and we have no where to go if I loose the house. I have been working with *********** for the last few years when we got behind. *********** contacted me about a trial period where I made payments and then was supposed to get paperwork from them to modify the loan. After that was set up ***** told me she could no longer help me with the loan process but if I had questions I could contact her. Of course this was after ******* got all the payments for a total of ****** dollars. I have tried to contact her and no it comes up that the domain address doesn't exist. I just want to know what is going on. I told her upfront everything about my situation and that my trust level was very low. But I guess I should have gone with my first feeling not trust anyone. I guess since everyone got their money is all that is important. No more was done that I hadn't already been through on my own the year before. Guess I was right, it's all about the money, people don't really count. I would like my money back if possible but I mainly want to know why after they got the money being able to contact them is no longer there. ********* *****
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    Customer Reviews

    22 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Yolanda P

    2 stars

    06/17/2022

    For the most part they helped me get a modification. But I'm disappointed with the results. I don't feel the thousands of dollars I paid was worth the service for the results I received. Grateful but not happy.

    Equinox Legal Solutions Response

    06/23/2022

    Ms Pollard we are not happy about the terms, however we do not decide the terms. The lender does. Please know that Remy worked late nights and weekends so you could get a result. the efforts that you are grateful for are our efforts and the result is the fault of the lender. We wish you could help put the blame on the bank as our efforts were 5 star worthy. We wish you the best and hope you have a blessed future.

    Customer Response

    06/24/2022

    Thank you for reply as I sincerely appreciate the-efforts but I just feel the results I received are not equivalent to the money that was paid. Remy never made any promises to me but the beginning rep i spoke with at the beginning spoke highly of getting our payments reduced to a much more comfortable amount. Had I received a better result I wouldn't feel so remorseful on the money paid, Again I'm Grateful for a result but it wasn't the result I was expecting to receive. Thank you guys anyway.

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