Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 12, 2025 I had my car towed to the Beverly Hills **************** center because it wasn't starting. It was raining, but there had been no water damage at this point. After it was dropped off at the dealership/service center, it rained very heavily and caused flood damage to the vehicle causing it to be totaled. They have admitted the damage was done on their property but not claim it could have happened anywhere, and unless I was willing to pay an insane amount of money to simply diagnose the damages made, the car had to be picked up from the lot. Tried several times to speak with several technicians and managers, but they claim that because of an un-diagnosed faulty hose, the rain water leaked into the car and because that could have happened anywhere, they will not repair the damages. Even though they have proof the damage happened on their property. I understand this wasn't intentional but the fact that they are unwilling to fix their own mistake not only is disappointing, but they destroyed my car in the process. I explained to them that I was more than happy to pay for the faulty hose and then whatever subsequent problem the car was experiencing if they covered the floor damage (That, once again, they admitted happened while in their care) and we'd call it even. But unfortunately they not only told me I had to pay over $1000 dollars to just address the issues, or get the car out of their lot within 2 days or they would start charging me "Storage" fees. I recently spent quite a bit of money at this location with the same vehicle, so the fact that they admit fault but are telling me to hit the bricks doesn't seem fair or like good customer service or care.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My van was in the dealership for repair for over 2 and a half ********* was given to me with an accident they have not repaired yet as they agreed.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* repair team has been aware of an ongoing issue with my vehicle and they dont want to cover my repairs under my warranty they are stating that it expired 12/23, 9 months ago and they were aware of the same problem, my vehicle feels continuously being forced to move when accelerating Multiple complaints made to them

• Initial Complaint

  Date:07/18/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-17-24 I gave *************************** of ******** of Beverly Hills a check for $25,000 (before that I had put $5,000 on credit card) totaling $30,000. He delivered the car to me at Carmax in ***********, ca. He had me sign paperwork and said when he finished playing golf he would make copies of the paperwork and ***** them to me. After calls and texts a month later. 7-18-24 I have received NOTHING not even my pink slip. I don't even know if the dealership registered my car with DMV. All he texts back is the computer is down. Obviously that has nothing to do with copying paperwork and filing proper paperwork with DMV. I want my money back and never want to do business with company again.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the reading the reviews below, I'm relieved that I'm not the only one. On April 25th, I took my car for the service A maintenance which is $279.00, and was given a loaner car. I get a call the following day saying that there's some repairs that need to be done about $2,200 worth. Granted my car I've had for 5 years, still at ****** miles purchased new from ********. My service rep was like don't worry I can give you a good deal, so I told him let me think about it first. I googled the tires for cheaper because he quoted 2 tires for almost $800, but when I went on the ******** website, you can buy it for $250 per tire after rebates and discounts. I told him the following day and he was like oh yes I was going to do that for you, but if he wanted he should've done that in the first place. Then they wanted me to replace my disctronic allignment which is another $500, but I declined. I did need new tires, but I was never told that alignment is a different fee, but at this point I was willing to just pay and get my car back. Now 7 days later, I get a call from my service rep, stating that my car is ready, but they accidentally rear-end my car bumper with one their cars because the guy couldn't see while backing up. My car, never been in an accident, only one small **** on the side door from my garage gate, now has it's first damage. I asked the rep to let me speak to a supervisor and he said that would be him. They act so careless, inconsiderate, stating things happen, but imagine if you work so hard to buy your car and treat it so well, that this happened. They want to **** and dime me for every repair, but it's ok for them to get into a little accident with a $40,000, and not expect me to ****el and dime them back. I should not have to pay for any maintenance services that they wanted to charge me for because my car is new and if I took the bumper damage that they caused to them, they would charge me $4,000. This damage will go into my car report so when I sell my car, it will depreciate the value. My car is still at the ******** service, it's been more than 2 weeks. All my cars have been from ********, I love the brand, the customer service, the efficiency, how important they make you feel as customer, because it's a high end brand, you pay for what you get. I am beyond disappointed with my experience this time. It's almost like a nightmare. The only reason I'm writing this review is because no one has gotten back to me, after they told me that someone will reach. I think this is the only way that I can be heard and for people to know that it's true for females, they take advantage of you because they think you're dumb. Worst experience ever.

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our 2017 C350E hybrid to Mercedes Benz of Beverly Hills for routine service 07/23. We waited to do both the routine service and what ended up being an auxiliary battery replacement.1.5 months later, the ** stopped working suddenly due to what was diagnosed by MB-BH as a high voltage failure. This was strange considering the car had just gotten a clean and thorough service report from the same facility. We were told that it needed a new ** ******************* We waited for the ** Compressor to come in and for the Service Advisor to work with the warranty company (*****************************) to ensure that everything was covered. In the end, the warranty company wouldn't cover the dryer *unless*:(1) there are signs of metal damage to the dryer and / or (2) the dryer needs to be opened up (because this would automatically trigger the need for replacement due to the nature of the maintenance). At this point, the warranty company said to send evidence that the dryer replacement was *actually necessary per manufacturer recommendations* (MB BH needed to send a screenshot of evidence for the procedure manual). It became clear that MB BH would not engage with the warranty company as requested to send evidence that the dryer replacement was indeed mandatory. On the contrary, the warranty company informed us that MB BH had informed the warranty adjuster that (contrary to what MB-BH had told us one day before) they would not include MB-BH standard warranty on the ** compressor part if someone (either us or the warranty company) did not pay $1000-1300 for the dryers replacement. Our options? (1) pay for the dryer, which had no evidence that it actually needed to be replaced or (2) accept the entire bill for the dryer and the ** compressor part because the warranty company does not cover parts that arent protected by a warranty.After exactly 2 weeks, we got the car back after paying the discounted value for the uncessary part out of pocket.

• Initial Complaint

  Date:09/11/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked in trying to purchase a vehicle. When I mentioned my form of payment (which ************* and EVERY other car dealership in *** finances their clients with the exact same process)I was told my the GENERAL MANAGER word by word "I don't want to go chase after your money".I feel very offended that this was the result of this company refusiong my business especially when they make exceptions for everyone else. I understand that I identify as Korean ******** as a young male with excessive tattoos, but I do not believe this should subject me to discrimination and defamation of character. I already contacted the corporate office, but after receiving a call explaining this matter be sent up to the highest of urgency.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2019 *********Bens A220 into MB of Beverly Hills for Service on 5.2.2023. I was informed on 5/4 of the required repairs, contacted ***************** and opened a claim. MB of ***************** informed that they were having trouble located the required part, that they had to order it from ******* and it was being shipped on 6/24 with an estimated delivery 2 - 2 weeks later. The part never arrived and MB of ***************** has NO UPDATES on when the part will arrive. I was provided two different loaner cars, both that required service, so I had to return them to the dealership. When I asked Loaner manager ************************* why she sent me home with TWO cars that required service (the check engine lights popped up on the dashboard when I was driving home) she informed me that "we have no way of knowing if our cars need service." I was skeptical of her answer.Service Manager ***************** has stopped responded to my emails.My Service Advisor ***************************** seems to be trying to get this resolved, but I feel that she has been getting no support from the ** dealership or ******** ********* I registered a complaint with *********Benz ***/Customer Service and they have had no answers. MB Case # 2-426-823-64311.I want my car repaired and NO ONE at ******** has apologized or given me a firm date on when it will be fixed.May I ask for your help with this?Sincerely, ***************************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2023--I brought my car in due to a check engine light. The diagnostic reflected it was the camshaft adjuster which was under an extended warranty for the make/model of my vehicle. I was given a loaner vehicle and one month later my vehicle was ready for pick up. Frustrated by the time it took I did understand that they are short staffed...On my way home, in the pouring rain, my car died at a traffic light. I pushed my car to a safe location, and waited several hours for a tow (mind you I am a 100 lb. female). By the time it was towed back to Beverly Hills, I noticed a fraudulent charge from the loaner **** which I promptly addressed with my service advisor and he assured me it would be credited back to me. It is May 16, 2023 and the charge was never refunded, the serviced department never identified the mechanical issue that caused my car to fail and had my car for TWO more months. I just received a call about "damage to the bumper of my loaner"--which is comical because I put less than 500 miles on the car in 2 months, it's virtually been sitting in my garage since I've had it. At this point the issues I have had with this location FAR exceed any positive experiences and I would like a refund of all the fraudulent charges made by their loaner department.You purchase a luxury vehicle for the craftsmanship and customer service, NONE of which the ********************************************* location seems to exhibit.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2022 I began experiencing multiple mechanical failures on my vehicle. I brought it to Mercedes-Benz of Beverly Hills to be serviced multiple times, unsuccessfully. Each time I would receive attempted fraudulent charges from the loaner department for the loaner vehicles. The first time I paid for the damages (which were presumed shopping cart dents), despite the dealer trumping the charges to get me to pay for servicing the vehicle. The second time the dealer attempted to charge me for damages to the loaner vehicle I provided evidence the damage was there prior to me, as witnesses from the dealership to dispute other accusations that have been made. Each time I have brought my vehicle in I have been other by the staff, and my vehicle has not been serviced satisfactorily. My vehicle failed again while driving, resulting in injury ******************************* On 12/5 I brought the car in for the 3rd time. I was denied a loaner vehicle despite being set up for one. Furthermore, I was offered a rental vehicle For two days after which I will be responsible for payment. given my vehicle will take weeks to service.This is inconsistent with the offers made to other clients who received a rental at the expense of the Mercedes-Benz of Beverly Hills for the entire duration of their vehicle service. Other clients confirmed they were given a rental for the duration of their service. I also confirmed with the rental dealership that Mercedes-Benz of BH always covers the cost of the rental vehicle for the duration of service. I am the only customer Mercedes-Benz of BH is requiring to pay for their own rental. I believe that Mercedes-Benz of BH is upset that I have called them out on their blatant discrimination and as such they are retaliating against me by providing me, with less than satisfy satisfactory service and offering me solutions that are less than what they offer to all of their other clients.