ComplaintsforNest & Land
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Complaint Details
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Initial Complaint
06/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 6 plates. When the shipment arrived, one plate was broken. The packaging was intact but I was surprised to see the thin plastic package over the bubble wrap around groupings of 2 sets of 3 plates; seems inadequate for breakable items. The plates are nice but expensive. Emails to the business bounce back as undeliverable and the message on the toll free support number plays a message in Spanish with no way to leave a message. Even during the ordering process I have never been able to successfully send an email.Initial Complaint
02/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My order was place and confirmed on 12.24.21 The total was $130.94 and the Order ***** I reached out on 1.24.22 to check the status of shipping. My email was returned as undeliverable to *******@nestandland.com No one answers the phone number listed (XXX) XXX-XXXX except a recording saying to email them. On 1.4.22 randomly I received a gift card from the in the exact same amount of $130.94. I reached out again via email and again had my email returned undeliverable. I then chose to use the gift card to re-order the exact same item. The new order was confirmed on 1.27.22 Order ***** in the amount of $130.94 using the gift card they issued to me. The name of the item is "Sima Candlestick Set - Set of six" Could I just have some answers?! I don't understand how they are allowed to advertise, but then can quite literally just steal your money!
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.