![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBeverly Hills Precious Metals Exchange, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I purchased gold and silver metals through this company. I was not given a fee statement, showing the breakdown of actual amount of my metals and actual amount of their fees. I have requested this three times with no answer. Their fees were not disclosed at any time, and it was after the purchase that what I received, and the current market value of that, seemed quite different from what I paid for. I don't know what their legal obligation is to disclose fees, but if I had been given those figures, I would not have purchased from them. It was not evident until my payment seemed to be misaligned with what I ended up with in terms of value. All I wanted was the fee statement. Now, I'm having to escalate. If they were reputable, why not furnish a fee statement for the charges of your services? Or the commission you make that you pass along in the form of a charge to the customer? Why the non-reply for request for information? That reduces their credibility greatly. If they have broken the law by non-disclosure of fees, then I would like that remedied.Business response
06/13/2024
The client was given an invoice prior to making payment with exactly what was purchased and the cost per item and totals for each line item. That's all that is ever provided to clients when they purchase gold and silver from any company out there that sells precious metals. I called the client today and explained everything to her best that I could. The client's issue here isn't really the product or the costs or the current value. There is a 3rd party that asked very specific questions about what the client purchased and premiums and commissions etc. the client was at a loss of what to tell this 3rd party. I think the client just needed to be heard and that's what I did on today's ca;;. My services are available to her anytime.Customer response
06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.