Business ProfileforOxford Gold Group, Inc.

I rolled over my *** ********** to Oxford Gold Group *** with a purchase of precious metals gold and silver. The custodian was processed through ********************* I transferred two *** accounts one on August 5, 2022 and another one on 10-27-2022. My rollover was never resolved in purchasing the metals for my ********** account. I was notified by letter on February 9, 2024 that my metals were never settled. I had logged into my Equity Trust account monthly and saw my balance and did not know where to look to find that my metals were not settled. I proceeded to call both Equity Trust and Oxford Gold concerning my **********. Equity Trust no longer does business with Oxford Gold Group and I am told by Equity Trust that hundreds have been affected. I have talked with the owner ************************ a few times may 3 to 4 times and he kept assuring me that my account will be settled. At first he said there was a mix up in the shipment of the metals and they had not been processed, I found out through Equity Trust that was not the case and for the most part any settlement only takes a few days. Mr. ******** then told me that the company was going through a restructure and they would be resolving my account through the courts and since my purchase was in 2022 it would be one of the first to be resolved. He also says we have insurance on our metals and anything happen we could get reimbursed. No information has been provided on any of restructure and insurance information.