ComplaintsforBagHunter (Baghunter.com) / LuxMarket (Luxmarket.com)
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to submit a formal complaint against Baghunter concerning their failure to return a consigned item and their misleading representation of their BBB accreditation status. On February 26, 2020, I entrusted Baghunter with a Hermes bag for consignment. Efforts to reclaim this item began in November 2023, involving multiple communication attempts through phone, email, and their website contact form, all of which were initially ignored.Persistent attempts to reach out, including contacting the founders via LinkedIn, finally yielded a response from an employee named **** in February 2024. **** informed me that a $900 fee was required to facilitate the return of my bag. I immediately agreed to this fee, requesting further instructions on the payment method. However, as of March 14, 2024, Baghunter has yet to provide any information on how to proceed with the payment or return my consigned item.Moreover, Baghunter falsely advertises itself as an A+ BBB-accredited business on their website and telephone recordings. This claim is categorically untrue; Baghunter currently holds an F rating on the BBB website and is not accredited. I have taken the precaution of recording these claims via screen recordings and audio recordings from their phone line to prevent any denials or removals of these claims by Baghunter. I would have never consigned with them if I knew this fact.The disparity between Baghunters public claims and their actual BBB rating, combined with their refusal to return my consigned item or maintain open communication, strongly suggests that their business practices are both deceptive and unethical. Faced with this situation, I see no alternative but to pursue legal avenues to reclaim my property if they dont return my bag.I urge the BBB to note these serious concerns and the fraudulent claims made by Baghunter regarding their accreditation status.I am prepared to offer further documentation or evidence as needed to support this complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.