Business ProfileforBig Bear Getaway

My husband and I decided to ************* view **** at Big Bear Getaway to bring our kid for a Sunday night stay, $192 with discount code, after comparing their listed amentities with other quick weekend getaway options in the area like Great Wolf Lodge and Catalina ******* Albeit we have never been there, we were super excited to introduce campfire and S'mores to our 3-year old. However, when we woke up the next morning after we booked the cabin, we received a text message saying that we would not be allowed to use the fire pit, which came completely out of the blue. We decided to booked the stay all because of the expectation that we would be able to enjoy a cozy campfire stay at the cabin but they were telling us we wouldn't be allowed to use the fire pit? That was absolutely unaccetable. If you knew you wouldn't be able to fulfill any of the listed amentities that you promised to a customer due to any circumstances, why you didn't warn the customer before reservatio was created. In fact, there was no information or mentioning of such circumstance on their website whatsoever. For a getaway vacation that's been heavily advertised and emphsized on private campfire as their sellingpoint, it's undoubtedly an unethical and malicious business practice that Big Bear Getaway attracts customers to rent a cabin through this sellingpoint without letting the customers aware of such circumstances, which they would not allow the customers to use the firep pit after reservation was created. And, pairing with their terrible refund policy, it was nothing but a scam.The moment we realized we were deceived by their delusive marketing trick, I texted back to cancel the reservcation and requested for a full refund because that was clearly not as described and not what we agreed to pay for. The customer service insisted that they woouldn't cancel the reservation, issue refund, nor provide any solution to remediate their failure to fulfill described service. Worst business ever.