Business ProfileforBig Bear Vacations

The cabin is merely a cog in the machine of a vacation rental corporation that couldn't care less about your satisfaction.Air Hockey Table: Although the air hockey table was a significant selling point for selecting this rental, it was nothing more than a nonfunctional relic. Hot Tub: The hot tub failed to exceed a tepid 91 degrees, rendering it unusable for a winter weekend. Barbecue Grill: The advertised grill proved dysfunctional, with only half of the burners operational and incapable of reaching sufficient heat to cook a basic hamburger.Check-In: Despite arriving at a reasonable 3:23 pm, the rental company callously withheld the door code, leaving us stranded in our car until the code finally arrived after contacting the company again at 4:05 pm. Post-stay, Big Bear Vacations had the audacity to claim that their team had addressed the issues promptly, citing alleged repairs made on March 16th at 12:30 pm. However, I did not notify the company of these issues until 5:44 pm. This blatant contradiction exposes the company's attempt to shift blame and evade accountability for its delayed response and inadequate resolution efforts.In response to the hot tub's unusable state, Big Bear Vacations provided a $100 refund and a 10% discount on a future rental. The fact that the hot tub was set at an inadequate ************************************************************************************************** responded when notified. My sole aim was to prompt them to either fix or remove the faulty amenities to prevent future renters from experiencing the same disappointment I endured. Instead, they mercilessly dismissed my grievances, asserting that these amenities, albeit dysfunctional, were still operational.It's clear that they prioritize their bottom line over fulfilling their obligations to provide a functional and enjoyable stay for their guests. Beware of Big Bear Vacations' deceitful practices and contemptuous disregard for customer satisfaction.