ComplaintsforMahogany Smoked Meats
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order #****** place 12/5/2033. Sent numerous emails and phone calls as to when order to be shipped with no reply. All I want is response and my order. Today is 12/11/2023. 6 days is ample time to respond. I believe I am being ignored.Business response
01/09/2024
Hi *****,
This customer did place an order on 12/5 after our shipping hours (Pacific Time) in ** so it was received by our shipping department the following day 12/6. The customer is in ** (Eastern Time) which may be why we were not able to connect by phone. The order shipped from our facility on 12/12 and according to **** tracking it was delivered on 12/15. I have attached a copy of the label with the tracking number below as well as a copy of the packing slip.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.