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ComplaintsforPerry Motors, Inc.
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Complaint Details
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Initial Complaint
11/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Caveat Emptor, do not purchase a vehicle or have a vehicle serviced by Perry Motors. I ordered a 2021 Toyota Tacoma, waited five and a half months for the vehicle. Arrived with acid rain spots on the entire paint job and etched into the glass. Also the front fender flares were not installed correctly (huge gabs with the 3M two sided adhesive exposed between the fender and the fender flare. Returned the vehicle to Perry Motors, they agreed to fix the paint, glass and fender flares, also replace the protective film I purchased for the hood and front fenders which was also damaged by the acid rain. They were able to buff the etched glass, they practically destroyed the entire painted surface of the vehicle as there detailer does not know how to buff paint correctly, Perry Motors ordered new clips and 3M two sided adhesive and tried to reinstall the fender flares, big mistake. Massive gaps now. They just handed me the new protective film, like I am supposed to remove and install the new film. According to Toyota USA, all dealerships are required to have technicians with the skill levels to perform all necessary warranty work. Not Perry Motors. Unfortunately Perry Motors Technicians do not possess the skill or competence to make these repairs. The vehicle should have never been delivered to me in this condition. Caveat Emptor (buyer beware). Take the extra time and purchase your new Toyota from ****** **** or **** ******Business response
11/19/2021
To Whom It May Concern:
Thank you in advance for your assistance with this matter. I have personally been working to try to address Mr. ********** concerns for approximately four months. I have worked closely with the assistance of Toyota to try to resolve his issues and we are truly sorry that he has not been satisfied by our best efforts. We were able to get special approval to perform cosmetic work on Mr. ********** vehicle under warranty at no cost to him_ I see that he is requesting a refund, but no expense has been incurred to my knowledge by the customer. Again, we are sorry in this case that our best efforts to resolve his issues with Toyota did not result in a satisfied customer.
Sincerely,
***** *****
Dealer Principal
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.