ComplaintsforClassic Car Refinishers

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Had my car for over 2 years for body work and paint and business closed down and never called me or anything now I don’t even know where my car is located at and I can’t get ahold of the owner of business

• Initial Complaint

  01/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Took my project car to Classic Car Refinishers back in April 11, 2018. Total cost for restoration $14,376.12 minus interior work. Initial deposit of $7,200 was made to start the rebuild on April 11, 2018. Rebuild was supposed to take 6-10 months. First payment of $3,000 dollars was made on July 28, 2018. I bought a $10K crate engine from West Coast engine to include $6k transmission and had it shipped to ******** shop. I deployed for 10 months overseas and returned March 2019. I visited ****** in his shop to see updates and started getting excuses that he was behind, however he kept telling me that I was his #1 priority and his work is quality and couldn't be rush. COVID hit in early 2020. He continued to push deadlines. Weeks turned to months and months turned to years. In December 2020 I paid him a visit and hear stories of his family catching covid, and that he did not have employees to continue the work at his shop. He mentioned his lost of his mother due to COVID. Hearing this I made an unscheduled payment of $1,000 to help him along these harsh times. In June 1 2022 I visited the shop dropping of $2,900 in parts and weather stripping because he said the car should be finished by September 2022. I had an unscheduled 6 month deployment, during deployment I call and texts ****** for updates and build pictures. This guy was hard to get in contact with. January 2023 returned from deployment continuing to call ****** with no answer from Ronnie. I started doing research on BBB and found other customers in the same predicament I was in. ****** did not answer my calls or text, decided to make a 3 hour drive to visit the shop. Shop is no longer there and my 1964 impala nowhere to be found. I was able to get ******** resident address. Paid him a visit, cops had to get involved to get my car. Got my car back however with significant damages and missing parts. No work done. Missing chrome, parts and damage interior. ROUGHLY $18K LOST ( PAYMENT, PARTS AND DAMAGES).

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Classic car refinishers picked up my 1965 impala ss on 12/8/2020. I went to classic car refinishers on 12/8/2020 to pay the deposit of $6715.87 via Zelle and PayPal to ****** ******* ** and was advised again the restoration will take 8-10 months Then after multiple excuses and missed deadlines ****** ******* ** advised me that he had epoxy primer the body and was almost ready for paint and I needed to make the 2nd installment payment of $2631.77 on 12/1/21. I made the payment of $2631.77 on 12/1/22 via Zelle to ****** ******* **. On 1/14/21 I advised ****** ******* ** that we need to have to car completed within 6-8 weeks so we can have it ready for a car show on 6/5/22 and I asked if he can have it ready in that time frame ****** ******* ** responded god willing via text. I followed up with ****** ******* ** on 3/22/22 on if my car was painted and ****** ******* ** advised soon. I followed up again on 4/20/22 if my car was painted and ****** ******* ** said he doesn’t have an exact date.****** ******* ** called me on 5/17/22 stating he would be able to finish my car by 6/17/22. On 6/13/22 at 7:15am ****** ******* ** called me to state the shop was sold from underneath them and I needed to find another shop to finish the work. ****** ******* ** stated I would be getting a refund. when I arrived to classic car refinishers my car was sitting outside on a body cart and was no where near being ready for paint and the whole front end of the car, interior of car and underneath the car was never even touched. ****** ******* called on 6/21/22 stating they have agreed to refund me the $11,000.00 Within 60-90 days and no later than 9/13/22, I also got a email from classic car refinishers stating they have agreed to refund me $11,000.00 within 90 days of 6/13/22 and no later than 9/13/22.I followed up on day 93 on 9/13/22 and no response till this day.I have taken my car back down to metal and found none of the repairs or body work was done properly.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩