Business ProfileforSuzuki Motor of America Inc

To whom it may concern,Id like to file a complaint about suzuki customer service in general, and *** in specifics. I had to put my bike in for repair a little over a month ago for an oil leak, brand new bike, to be exact. After weeks of waiting for parts to be ordered and arrive, and constantly calling the shop for updates, I was told my bike will be ready Jan 4th. When I didnt hear from the shop that day, I called to check what was going on and was told that even though the parts have arrived, no one started working on my bike yet. I called suzuki customer service to see how they can help, and quickly realized they cant, ir that they simply wont. *** said he will call the shop to get an update and call me back, which didnt happen. So I called the next day and spoke to *** again to ask what was going on and he said he didnt get a hold of the shop so he didnt call me back. I asked him to call again and he said he will. I asked if h*** call to update me and he said - if you dont hear from me, I didnt get a hold of them. At that point I asked to speak to a supervisor and was bluntly answered with - thats me, and I am your best help, no one else is here. Shocked and confused i told him that not acceptable and he hangs up on me i call again and he just hand up on me again. I had my wife call and a ****** answered - when I told her the whole story she confirmed *** is indeed the supervisor and there is no one above him and there is no one I can complain about him to but that she will note it in my case. Not only its been a month that Ive been waiting for my bike, I also had to keep paying insurance, find other methods of transportation and have out of pocket expenses these whole time, and other than we are sorry, there is nothing we can do to help, I am left bike-less and with a customer service that doesnt care at all about servicing its clients or trying to help. I recommend staying away from suzuki as far as you can!