ComplaintsforSuzuki Motor of America Inc
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Complaint Details
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Initial Complaint
01/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To whom it may concern,Id like to file a complaint about suzuki customer service in general, and *** in specifics. I had to put my bike in for repair a little over a month ago for an oil leak, brand new bike, to be exact. After weeks of waiting for parts to be ordered and arrive, and constantly calling the shop for updates, I was told my bike will be ready Jan 4th. When I didnt hear from the shop that day, I called to check what was going on and was told that even though the parts have arrived, no one started working on my bike yet. I called suzuki customer service to see how they can help, and quickly realized they cant, ir that they simply wont. *** said he will call the shop to get an update and call me back, which didnt happen. So I called the next day and spoke to *** again to ask what was going on and he said he didnt get a hold of the shop so he didnt call me back. I asked him to call again and he said he will. I asked if h*** call to update me and he said - if you dont hear from me, I didnt get a hold of them. At that point I asked to speak to a supervisor and was bluntly answered with - thats me, and I am your best help, no one else is here. Shocked and confused i told him that not acceptable and he hangs up on me i call again and he just hand up on me again. I had my wife call and a ****** answered - when I told her the whole story she confirmed *** is indeed the supervisor and there is no one above him and there is no one I can complain about him to but that she will note it in my case. Not only its been a month that Ive been waiting for my bike, I also had to keep paying insurance, find other methods of transportation and have out of pocket expenses these whole time, and other than we are sorry, there is nothing we can do to help, I am left bike-less and with a customer service that doesnt care at all about servicing its clients or trying to help. I recommend staying away from suzuki as far as you can!Business response
01/09/2023
Suzuki **************** extends professional service to all customers. When a customer (as in this case) becomes abusive, caustic and harassing towards a Suzuki **************** Representative, ********************** reserves the right to terminate the call.
Despite the verbal actions of the customer, ********************** was finally able to contact the dealer where the motorcycle was in the process of repair. It was stated by the dealer Service Manager the bike would be ready for the customer Saturday, 1/7/2023. *********** Manager advised they would get in touch with the customer and advise them.
Customer response
01/09/2023
Today is 1/9/23 and i still dont have my motorcycle ?
and they also never call me to give me an update ?
im sorry if he felt abuse by me telling him how to do hes job
i spoke to some one else after he hang up on me twice and they where able to help. but *** was no help at all and he is the supervisor ? no nice of him
so my motorcycle is still not ready and im still paying out of pocket.
suzuki is not doing anything to help me
Business response
01/10/2023
Suzuki called the repairing dealer this morning and was advised the motorcycle will be ready no later than Thursday or Friday of this week.Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have 2012 Suzuki sx4 that has not hit ******* miles yet and my airbag light is on. After seeing threads and finding this is a common issue with Suzuki I feel they are well aware of this safety risk to consumers and refuse to issue a recall. I see my car type has the same issue in multiple years yet my specific vehicle is not under that umbrella. My mechanic informed me the seat needs replaced due to a faulty sensor and none of my airbags will deploy in an accident without this being corrected. At ****** miles I contacted Suzuki trying to resolve this issue. I should not have to pay for faulty safety equipment when clearly there is a well known issue involving thousands of vehicles just like mine from this company. I am asking for this issue to be fixed on my vehicle. It is a safety hazard and I am afraid to drive it.Business response
11/28/2022
The customer needs to provide the *** number to this vehicle.Customer response
11/28/2022
*****************. That is additional information they requested my vin number.Business response
11/29/2022
The Suzuki Limited Factory warranty has expired on this vehicle and there are not any open recalls for this vehicle related to the complaint. Suzuki advises the vehicle be taken to ****** Suzuki East ************** for further diagnosis and repair.Customer response
12/01/2022
This problem has been going on for a year!! It hasn't even hit ******* miles yet so the issue shouldn't exist unless you used faulty equipment when putting these vehicles together. It's so nice to know that I bought a lemon that was intentionally made with cheap parts. When it was at ****** miles the light came on and in the event of an accident and airbags should not deploy I'll seek every legal action I can to ensure Suzuki is held accountable.Initial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2022 Suzuki GSXR600 less than 500 miles. 9 September 2022 Suzuki has denied a warranty claim even though multiple technicians at a credible dealership have said this should be covered. When asked for any information on why it was denied they would not provide any information. Just a blanket warranty denial with no reasoning. When I called Suzuki customer service back they hung up on me.Business response
09/13/2022
Suzuki has made the determination the repair is not warrantable.Customer response
09/13/2022
Multiple professional mechanics have determined that the pit is a defect in the chromeing process, and the position of the pit is impossible to be a rock chip. Suzuki has not and will not provide any reasoning behind the denial. Just that they do not stand behind their products or customers and do not care about them.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.