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ComplaintsforMake it Fit Incorporated
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Complaint Details
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Initial Complaint
02/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 02/09/2023 at Make It Fit I prepaid $24 to have alterations made to my black jumpsuit. I was told that the alterations would be complete by the following Monday 2/13/2023 at 2:30 pm. A family member picked up my items and when I reviewed them I found a that there were pins in the jumpsuit and it had not been altered. I called and informed them that the work I paid for was not complete and requested a refund. They informed me they have a store policy that if they make a mistake I cannot be refunded and I have to return to the store for them to make more changes. I told them I would provide them photos of the unaltered jumpsuit with the pins in and they should refund me as I am not comfortable returning to this business. They refused to provide me the refund hung up on me. Since the alterations I paid for were not completed I need a refund of $24.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.