Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired Focus CPA to handle the filing of our 2022 and 2021 tax returns and have reached out to **** directly, several times over the past 4 months to get our paperwork and they have not responded to emails or phone calls. The only link we received was to the drafts of our returns, but I have no evidence supporting they actually filed like they were hired to do. This is holding up our growth as a company. We have chosen to do business with another CPA firm and unfortunately cannot continue without the documents we requested from Focus CPA and *********************** months ago.Business response
06/12/2024
I beg to differ on this complaint as returns were provided and as you can see from email below the owner of the company ******* also thanked me. These tax returns were provided several times. Plus they have a link to where they can go and download as many times as they want.
Their current CPA can pull transcripts and verify if returns were filed. I do not have power of attorney from them to do so.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3000 E Birch St Ste 103
Brea, CA 92821-6261
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.