Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Please read attachment. Had a disagreement with the company and they stole my money
Business response
06/03/2024
These claims are incorrect. Customer has breached 2 contracts and is now improperly demanding that Providence unwind the contracts and incur damages at no cost despite the terms of the binding contracts.Providence funded one of the two contracts by paying the vendor before the equipment was delivered. Providence also approved Customers second request for financing. As one might reasonably expect, neither the contracts nor the Commercial Code provide Customer with the unilateral right to cancel the contracts after-the-fact and foist a loss on Providence. Despite the breaches,Providence followed its usual practice of attempting to reach a fair and reasonable solution. Customer withdrew from the discussion and strategically exacerbated the situation, presumably because he wanted more.
Customer is now attempting indirectly to achieve a result to which they are not entitled. Customer and its principal have admitted to the plan. Customer is unmistakably engaged in an internet campaign to harm Providence and its employees unless payment is made to him despite his breaches of the signed contracts. Customer has asserted false facts, omitted key facts,and falsely stated that Providence stole from him. Customer has used vulgar language with ********************** and has threatened to make Providence pay the price for defying him as if this was all a game instead of peoples livelihood.Customer has also offended the vendor who now refuses to do business with ********, who has launched a ****** campaign knowing full well that such negative posts bring significant harm to Providence and the employees whom he specifically called out by name to maximize pressure.
Providence has tried to be fair, but will defend its contracts, its employees and itself from baseless accusations. Customer did not mention the contracts or attach all communications, specifically omitting his profanity, threats, and warnings of harm to come. The snippets do not begin to tell the whole story.Customer response
06/03/2024
This company tried to strategically get me to remove my feedback with the Better Business Bureau by having one of their employees call me - offered me a $3,600 check, which I reluctantly accepted, however they never actually intended on issuing funds back to me. The purpose of this was so I would lose the only remedial action (other than filing a lawsuit, which is the next step) currently available for me.
I am not bar licensed in the state of ********** but this is absolutely against business ethics and violates many portions of California UCC.
They withdrew my funds from the incorrect bank account when we never finished working the deal with the vendor to get an actual invoice to fund.
This is not only unethical but extremely unprofessional and I will absolutely be reporting the entirety of their actions to the department of justice if I'm not provided with a viable solution to recoup funds this company flat out stole from me.
Business response
07/08/2024
Providence disputes the customers one-sided view of the facts. Nevertheless, Providence used its best efforts to resolve the customers inaccurate claims and tortious misconduct despite the customer breaching two contracts. The customer initially indicated a willingness to resolve the dispute but then reneged after determining he could extract more improperly. Customer was mistaken. ********************** has filed a Complaint with the Orange County Superior Court in order to enforce and protect its rights to the fullest extent of the law.Providence seeks damages and injunctive relief arising out of the customers breach of contract, defamation and other tortious interference with Providences business.Initial Complaint
11/19/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Applied for financing. Provided a deposit. The total cost of the financing was initially undeclared. We did not pursue the financing as a result. The company won't return the deposit. I do not feel that the initial offer / deal was made in good faith or with transparency in the spirit of moral lending practices.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.