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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has REPEATEDLY sent advertising texts to my cellphone *************), even though I am on the Federal Do Not Call list. I have both called and sent emails to them to try to resolve the matter, but have been completely ignored. At this point, I need to speak to the company's ATTORNEY or LEGAL REPRESENTATION to resolve this issue. If that doesn't happen, I will be taking significant legal action against them, up to and including contacting the ******* State **************************
Business response
07/22/2022
*******************, we do not see you in our system but will gladly make sure that you are not contacted in any instance, we have your number that you posted **************. We hold ourselves to the highest ethical standards and will make sure you are not contacted.Customer response
07/22/2022
As previously stated, I will need to speak to your attorney or legal representation to resolve this matter. A violation of TCPA law occurred and needs to be resolved with legal counsel.Initial Complaint
02/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company robo calls 5 times a day I have asked to be put on the do not call list, I have filed numerous complaints with the do not call registry I have called and emailed the company directly who assure me that the calls will stop Which they have notBusiness response
03/11/2022
Thank you for reaching out, we have searched our data base and any information, name, address, email address, and phone number listed in your complaint have been added to our do not call list. As long as the information provided in your complaint are where you are receiving the communication from you should no longer receive any phone, email, or messages from our company. Thank you and please feel free to reach out if you need any further assistance,
Sincerely,
American Direct Funding
Operations Department
Initial Complaint
01/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
They keep spamming my phone 6 or more times a day offering me funding. They call me from ************, and when I asked to be removed from the list they disconnected and blocked my number, but spam me from other numbers. I am on the national do not call list. I will *** this company if they keep calling me. I do not want their services.Business response
03/11/2022
Thank you for reaching out, we have searched our data base and any information, name, address, email address, and phone number listed in your complaint have been added to our do not call list. As long as the information provided in your complaint are where you are receiving the communication from you should no longer receive any phone, email, or messages from our company. Thank you and please feel free to reach out if you need any further assistance,
Sincerely,
American Direct Funding
Operations DepartmentCustomer response
03/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
01/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
1/6/2022 call from ************. Completely automated computer generated voice. Was able to get to where she asked if I would like to speak to a representative, I said yes, number disconnected. Called the number back 25 times and she would never connect to a live individual. This is ABUSE!They only have a website, maybe 2, but neither have any contact information that works!Business response
03/11/2022
Thank you for reaching out, we have searched our data base and any information, name, address, email address, and phone number listed in your complaint have been added to our do not call list. As long as the information provided in your complaint are where you are receiving the communication from you should no longer receive any phone, email, or messages from our company. Thank you and please feel free to reach out if you need any further assistance,
Sincerely,
American Direct Funding
Operations Department
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4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.