107 Customer Reviews
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Review from enrique r
1 star07/01/2024
Worse company that I ever had to deal with. I had to give them one star just so that my review could be legit.Had a car accident, car was totaled airbags deployed, and the insurance agent told me they couldnt get a tow truck because it was after business hours. What should I do? Make sure I get in a accident during business hours 9-5Review from Tee S
1 star06/25/2024
Terrible insurance company that raises rates astronomically year after year. Horrible customer service. Avoid at all costs.Review from Doris S
1 star06/24/2024
We have been dealing with Mercury Insurance on a roof claim since January of 2023. Our entire neighborhood has had roofs replaced by insurance claims due to hail damage. We have had a roofing company, public adjuster, and 3rd party inspector all inspect the roof and in agreement that a full roof replacement is needed. Mercury still only wants to give us minimal money for "roof repair", which roofing contractors have said there is nothing they can repair and that the entire roof needs replaced. We have since had to get a lawyer involved, Mercury still will not agree on a settlement and looks like this will go to court. Do not get insurance with this company!!Review from ed m
1 star06/17/2024
Mercury Insurance is lamest company ever. Insurance got lapsed because I enrolled in autopay. That's right, AUTOPAY; it turns out that the first "auto" payment still has to be manually performed, but they confirm autopay enrollment and don't bother to tell you otherwise. No other company has such as lame website for autopay; if there are problems, they tell, but Mercury doesn't, and doesn't care. They can't even direct me to someone who does care. Piece of c*** company and lame website programmers and managers. Operators are clearly unmotivated to help; they blame the insurance agent and vice-versa. Oh, and your online profile on their website has nothing to do with reality; "So why didn't you email me or contact me?" "We did call xxx-xxx-xxxx." "But that's not the number on my profile!" "Oh, well, you'll need to speak to the agent."Review from No S
1 star06/12/2024
Mercury insurance, or AIS, gave me a fraudulent quote for auto insurance from a reputable company. When I decided to go ahead with the purchase, I was told the auto insurance company was denying me coverage and there's nothing they could do. They also said that that was the only company I could buy from that came back on their quote list. I called the auto insurance company directly and found out not only was there no quote ever filed for me, but I was absolutely able to get a car insurance policy with them and at completely cheaper rates than the bogus, fake quote they sent me. Beware of this company. They should not be allowed to remain in business. I'm including the agents information directly to steer clear. I spoke to him initially, then called and spoke with a different representative that told me I was denied. Horrible, horrible company.Sales *************************** CA Insurance Lic 0M18176Review from Kenya R
1 star04/24/2024
Very upset with this insurance company. I had filed a claim for home insurance my first floor has flooded and all I gotten were rude adjuster making some racist remarks as well as when speaking to a supervisor he was rude as well. Mind Im paying you guys to be my insurance and you guys are treating me as if I have no say so and making comments such as its my problem I got a 2 story house etc and pretty much saying go F*** yourself.Review from Shawanna H
1 star04/17/2024
***********************, Appraisal Specialist - Total Loss Unit She is very rude I was told Friday that someone will call me about my car but I have to turn the rent in by April 17th. No call til Tuesday and I was sad about the loss of my car asking if there is anything they can do. She has no heart, no empathy, no compassion. When I asked to speak with her supervisor here it is April 17th and I still haven't heard from anyone. I don't know what I'm suppose to be doing. The beginning of my claim was nice I waited 3 weeks for you to tell me my car is a loss and now I don't have a car nor the money for my car. She didn't call today nor did her supervisor what am I to do I need my car I have ****** kids and a sick grandmother I know she don't care but I do and I did not ask the *************** light pole to fall on my car. I pay my auto insurance every month on time why can't I get help.Review from Mahnaz L
1 star04/09/2024
Never had any problems with mercury insurance before during last several years. Always great communication and great customer service until last Friday when they dropped and canceled my auto policy. They claim to sent me a form to request who lives at my current residence which I never received by the way and without any further notification they canceled my policy by email despite taking the money out of my account two days earlier for the monthly coverage. Suddenly the level of customer service shrunken to zero. No one could help but to advise me to call AIS to get new quotes and new policy which I believe its an excuse and their way to raise the premiums.Review from DERRICK R
1 star03/28/2024
My wife had been a loyal Mercury customer for well over a decade and then we bundled our home owners together with ******** policies. However, this year, at renewal time, they requested photos of our house and the current landscape. All well and good. I took it upon myself to use a ladder and pole saw to trim back trees, remove *********. We took photos and sent them in. This wasn't good enough. Fine. We hired a landscaping company and shelled out $2500 to do what was specifically asked by Mercury. This was also not sufficient. Mercury could've just came right out and said they weren't going to renew our policy because they don't want to be in ********** anymore before we spent most of our tax refund money to try and get our policy renewed. Thanks. Appreciate it. A*******Review from Mary B
1 star03/27/2024
After my claim was filed, I received a letter from Mercury stating I would receive $ ****** for repairs and construction. They then claimed that was wrong and only have paid me $4000, When my contractor talked with them, then they said they would only pay $7000 more. The claim payment has not been made and it is four months.. So many errors on Mercurys end makes me believe they may not be a legal operation. .i have been a homeowner since 1990 and this is my first insurance claim.
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