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ComplaintsforAmWest Funding Corp
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Complaint Details
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Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
- 4/18/2021 My house suffer hail damage, I filed a claim to the insurance company to replace ********/9/2021 I refinanced my home with AM west funding corp - September 2021 insurance company send me 3 checks that need to be endorsed by AM west funding and ourselves - 9/28 I contacted AM west funding corp and ask them to endorse the check, they ask me to endorse the check first and then mail it to them - 10/5 the roofing company complete the replacement, the house now has a new roof - 10/15 mortgage company send an inspector to inspect the new roof, he checked new roof is done and wrote 90% done - 10/18 I asked the mortgage company to release the check and send all the information they need, but they reject to release the check and says I need to repair 100%, I don't know what is the definition of 100%. they don't provide any documents.I did everything on my part but I am still waiting for my check to pay the roofing company.Business response
10/22/2021
Dear ********,
We regret that you do not feel AmWest has responded to your requests in a timely fashion. Our records reflect the following attached.
We have spoken with you on several occasions, including yesterday and the checks have been endorsed by AmWest and are being returned to you as requested.
If you need any further assistance in this matter, please contact customer service at ************.
Thank you,
AmWest Funding Corp.
AmWest Funding Corp.
Customer response
10/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have received checks from AM west funding. I will consider this complaint resolved.
Regards,
Ankun Yu
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.