Business ProfileforGripforce

On 3/4/24 a Clutch Kit 2.0liters was purchased at Gripforce. During the weekend it was brought to our attention that Gripforce gave us the incorrect item. They provide a Clutch Kit 2.0Liters instead of Clutch Kit 2.4Liters which was the initial request. Unfortunately we are not mechanics and didnt know the incorrect item was given to use at the time of purchasing the item. On 3/11/14 the incorrect clutch kit was taken in and Gripforce offered to find the correct item to keep the sale and avoid issuing a refund. They advise the part would be there the same day by noon. Gripforce over promised and under delivered. We ended up purchasing a clutch kit with another merchant on the same day 3/11/24. Gripforce is refusing to refund us to our original form of payment Despite their full refund policy within 14 days. I have attached items below:Receipt from Gripforce Receipt from another merchant-Since we were over promised and under delivered. Photo of Gripforce Return policy Screenshot of Gripforce Yelp page return policy photo that a consumer uploaded 5 years ago. Since we were within the Gripforce return policy window we would like a refund to the original form of payment. No store credit, since we no longer will need a Clutch Kit this is no longer an option, since Gripforce over promised and under delivered. We no longer will do business with Gripforce, We shouldve checked their Yelp page before doing business. Their yelp page has terrible reviews along with communications from the owner via text message that is extremely unprofessional. Im hopeful that BBB will be able to assist me in resolving this issue in a timely manner.