ComplaintsforTimeless Pools Inc
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had an excruciatingly terrible experience with them. I had a contract for them to pretty much completely rebuild my pool, add a spa and do some landscaping. The work took place between October 2021-Dec 2021 The pool looks fine but there are many aspects of the build which have been a disaster. Here's a short list: No drain caps were installed in the spa, there are not jets all around the spa, only on one side, there are cracks in every section of coping around the pool. There are 2 large cracks in the cement steps into my slider (I know cement can crack but these are ridiculous), there was a leak in the spa (they finally fixed this after about 5 tries), The water inlet was initally not attached and the gas line not upgraded, the pool solar was not initially attached either, there is a large rusted pipe sticking out of my landscaping. I have no idea where it came from. The biggest issue is significant discoloring of the pebble tec. I had them out many, many times to look at it and assess it. Initially they tried to blame it on the start-up by the pool guy (who was their employee/sub-contractor at the time of start-up). They acid washed the coping 3 or 4 times. It still looks terrible. They acid washed the pebble tec twice and there is no change to how the bottom of the pool looks. I argued and begged for about a year and a half for them to fix these issues. I finally gave up. The owner (***) ghosted me. Then I could only deal with his wife, *****. They just drug their heels and refused to fix the biggest issue (the pebble tec) or offer me some sort of refund. I think they used some terrible sub-contractors and didn't supervise their work well enough. On the first day of demo, the project manager (******) told me my house was really far away from her house. I never saw her again.Although my pool looks nice, I know all the problems it's has and continues to have and the fight I had to put up to get them to fix even small issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.