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ComplaintsforImperial Cal Products, Inc.
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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A client asked my to find them a new range hood as their current KitchenAid one was not removing cooking odors from the home. I researched dozens of brands and decided on Imperial Hoods as everything is made in the ********* couldnt find any extremely negative reviews. I contacted the manufacturer directly to ask questions and get full details on the products. I told the person I spoke to what was needed and they told me that the hood that would have the *** the client wanted would be the C2030BP1-SS. First, no mention was made that the discharge on the hood was offset and not centered. I didnt realize this until after it was delivered. That means that the straight pipe wouldnt line up to the discharge. I thought that wouldnt be a huge deal, as I could use a steel flex pipe to get it to line up. However, in the installation manual it says flex pipe makes this brand not work correctly (even though every other brand I have used does). It was also never mentioned to me that the pipe going out of the ceiling had to be 7 inches or again, this model would not work correctly. When the hood was installed, I got a call two days later saying it was not venting well enough. I contacted Imperial and was told the motor may be bad and a new one was sent. I went to install the new motor. The hood was blowing out the discharge very strongly, but you could feel that the suction underneath was very minimal. I contacted Imperial again and the person I spoke to indicated that they never should have suggested that hood with a 6 inch pipe and off centered discharge. I asked if we could return it for a different model with higher *** and a center discharge and I could change the ducting to 7 inches and we would pay the difference. I was told that because it had been installed they wouldnt accept a return even though the hood was not meeting expectations that were discussed BEFORE purchasing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.