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ComplaintsforOSD Audio
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased an *** amplifier from an online retailer, that simply died for no apparent reason, just a little over a year from purchase, the retailer informed me, that it was still under warranty, but that ***, handles their own warranty, and sent me a link to email ***, among other information . I sent 2 emails using that link, plus other emails using their contact page from the *** website, and have received no reply whatsoever . They are completely ignoring my repeated emails . I now believe this is an almost entirely fraudulent business, that produces very poor equipment, and pretends to offers a warranty, that is actually just a big lie . I will also be filing a complaint against the retailer, who, even though they have apologized, I feel is now complicit by continuing to sell this companies defective merchandise, with a fraudulent warranty .Customer response
02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.