![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforOutdoor Speaker Depot
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an amplifier from OSD for about $800. I received a damaged unit on July 17th. I called up customer service to get a new unit. With the timeframe to receive the damaged unit and get a new one being very long, ******* recommended that I purchase another unit. They assured me that they would refund me the original amount when I ship the damaged unit.I shipped the unit on July 19th. They received it July 25th.I called them today to inform them that they mistakenly sent me another unit today ( Aug 1 ). I inquired about my refund that should have been issued on July 19th. The customer service rep informed me that they couldn't issue me my refund until the unit that they mistakenly sent is shipped.I asked to speak to a manager and explained that my money should not be held up because of their mistake. The manager refused. The refund, at this point, is 12 days overdue. This is poor customer service and it is inappropriate that they continue to hold on to my money.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.